HVAC Service Protocol On-Site Training

Total Tech was founded in 2006 by Don Miller.  At the time he worked for Carrier Mid-South in Nashville as Customer Assurance Manager.  His responsibilities included technical assistance, warranty arbitration, and technician training.  While working with seasoned technicians, he quickly recognized that the HVAC industry was struggling to keep up with current technology and due to his passion for the trade, knew that he had to make a difference and change the way that technicians were trained.

Total Tech began in the Miller home garage teaching and training technicians looking to enhance their skills in the trade.  One year later, Don, and his wife, Shawna, moved Total Tech into a 1,300 square foot building on Almaville Road in Smyrna.  After busting at the seams, 2 years later the operation was moved into a 4,500 square foot facility on Weakley Lane in Smyrna.  

Total Tech had the privilege of partnering with Hiller Plumbing Heating Cooling Electrical out of Nashville, TN in August of 2013. The partnership allowed the business to expand into other trades. Total Tech began offering their Plumbing Fundamentals and Electrical Fundamentals courses in early 2015. While Total Tech is partnered with Hiller PHCE, and they are both at the same location, Total Tech still operates as a separate entity and continues to accept outside students, which include the novice as well as the seasoned technician.

Effective technical training incorporates applied theory with proper procedures. Total Tech implements this blend of training into practical techniques that make system analysis make sense. It is this type of training that makes the technician capable of meeting today’s industry standards.

Total Tech offers the attendee a premier learning experience by creating a proper learning environment. The attendee registration, classroom instruction, reading assignments, and lab practices are all part of this environment.

Team members at Total Tech must have a heart for people....changing peoples lives is our ultimate goal.  Our joy comes from developing successful students and watching them obtain gainful employment in whichever trade they decide to enter.  Their success is our success.