This 2-day workshop explores the relationship among interest, rights and power based approaches to negotiation.
Most people find negotiation stressful. Employees face a dilemma: Either they stick up for themselves, the company, or departmental objectives (and risk harming an important relationship), or focus on preserving the valuable relationship and risk criticism for not accomplishing goals and targets.
There is a better way of understanding the task of negotiation that will both reduce stress and enhance effectiveness – Interest-based negotiation and problem solving.
This 2-day workshop explores the relationship among interest, rights and power based approaches to negotiation. We examine win-win strategies for approaching negotiation, strategies for breaking deadlocks and dealing effectively with positional tactics.
This workshop is appropriate for anyone in the organization who needs to “sell” their idea, negotiate scarce resources or collaborate effectively on a project where competing interests are in play.
Participants will:
explore how interests, rights and power are used in negotiations
consider elements of procedural fairness
identify 5 “negotiation styles”
The “5 Step Model” for interest-based negotiations
“Games Negotiators Play”
active listening and questioning skills for more effective negotiations
handling difficult conversations and dealing with impasse
Agree Inc. provides the highest quality conflict management services to individuals, businesses and government organizations with a focus on effectiveness and value.We encourage the use of appropriate decision making processes with an emphasis on collaboration, Partnering and consensus.Mismanaged conflict produces hostility, stress and costs to individuals and organizations. If you are interested in reducing the costs of conflict, making better decisions, or more effectively dealing with change, a few moments discussing options with Agree is time well spent.
Our Approach
Agree focuses on helping clients make better decisions through the use of appropriate conflict management processes. Experience has shown that this approach will significantly reduce the cost of conflict management. At the same time, processes which emphasize principled negotiation, consensus building and collaboration tend to empower and increase the effectiveness of all involved.
In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
Learn to recognize conflict patterns, what triggers and escalates conflict in others, strategies to reduce defensiveness, how to communicate in a direct manner and provide feedback constructively.
Our aim is for learners to return to work energised with practical and considered ways of viewing conflict.
This workshop will help you understand the root of conflict, communicate without causing defensiveness, de-escalate difficult situations, and resolve conflicts in both work and social settings.
This workshop explores de-escalation techniques and how to engage mindfully in conflictual situations.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy