This Five-day intensive course enables participants to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
This Five-day intensive course enables participants to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
During this ISO training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according to ISO 17021.
Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit programs, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
Who Should Attend?
Learning Objectives:
Course Agenda:
Pyramid is a leading Certification Assurance provider to industries worldwide. We are among the most respected and reputable management systems certification bodies in the world and are accredited by multiple accreditations.
Our people not only understand the challenges your business faces, they also have the skills to recognize where excellence can be achieved and product and services are assured. Our experts are proactive and got hand full of experiences from different industries, So that best practices of industries are shared.
Our mission is to be the world's largest and most trusted "Standards & System Certification" brand that impact the lasting change in client's process culture. Also, benefits clients to have sustainable growth with Risk reduction, and there by resulting in Cost Saving & Improve Profitability.
Pyramid is a leading Certification Assurance provider to industries worldwide. We are among the most respected and reputable management systems certification bodies in the world and are accredited by multiple accreditations.
Our people not only understand the challenges your business faces, they also have the skills to recognize where excellence can be achieved and product and services are assured.
Our experts are proactive and got hand full of experiences from different industries, So that best practices of industries are shared.
We have extensive training programs on ISO and business improvement courses. We enable people and organizations to perform better.
In this two day course, our expert instructors will teach you how to plan, execute and report on an audit of ITSM in an organization assessing its conformance with ISO/IEC 20000-1:2011 and in accordance with ISO 19011 and ISO 17021.
The standard is intended for organizations who provide managed IT services such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups.
ISO/IEC 20000 defines an integrated set of management processes to form a unique service management system to work for effective delivery of services or products to the business and its respective customers. ISO 20000 training is offered by RVS Global
ISO/IEC 20000 IT Service Management System course is offered by Spiretec Solutions. We design each of our training process with top-notch mentors. They are specialist not only in their respective fields but also portray themselves as real characters by telling their own stories as well.
ISO 20000-1 is the international standard for quality management specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses.
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