The ISO 20000 ITSM Lead Auditor course is designed to provide learners with the comprehensive knowledge and skills necessary to perform audits of IT Service Management Systems (ITSMS) against the ISO/IEC 20000 standard.
The ISO 20000 ITSM Lead Auditor course is designed to provide learners with the comprehensive knowledge and skills necessary to perform audits of IT Service Management Systems (ITSMS) against the ISO/IEC 20000 standard.
This standard is the international benchmark for ITSM, outlining best practices for delivering managed services that meet business and customer requirements.Module 1 introduces learners to ITSMS concepts and the structure of ISO/IEC 20000, discussing its benefits and various parts.
Module 2 delves into the principles of auditing, including the roles and responsibilities of the auditor, audit team, and lead auditor, emphasizing confidentiality, evidence-based approach, and integrity in reporting.
Module 3 focuses on practical activities during an on-site audit, including planning, document preparation, reporting, and follow-up.
Module 4 guides learners through closing the audit with documentation review, action plan evaluation, and managing internal auditor programs.
Finally, Module 5 prepares learners for the certification exam, a crucial step to becoming a certified ISO 20000 ITSM Lead Auditor.
This course empowers learners to understand and apply the standards of ISO 20000 in real-world auditing scenarios, ensuring they can lead and manage audit teams effectively.
It is a valuable asset for professionals aiming to specialize in ITSM and enhance their career prospects in quality management and IT service delivery.
Course Prerequisites:
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Attend IT Service Management Fundamentals to explore the lifecycle of ServiceNow ITSM applications, from a personal viewpoint - the perspective of the stakeholders and people who use the applications every day to do their jobs.
ISO/IEC 20000 IT Service Management System course is offered by Spiretec Solutions. We design each of our training process with top-notch mentors. They are specialist not only in their respective fields but also portray themselves as real characters by telling their own stories as well.
We provide services in ISO 20000-1 Training, Implementation & Certification in India. QMSpro Iso 20000-1 Certification consultant is one of the largest & fastest growing consultancy in India, offering Audit & Inspection services to organizations
ISO/IEC 20000 is an international standard that allows organisations to demonstrate excellence and prove best practice in IT service management.The standard, ISO 20000, gives you guidelines with which you can assess and improve the quality of service management processes of an ICT organization.
ISO 20000 (ITSM) Lead Implementer (LI) certification training imbibes comprehensive skills to establish, implement, manage and maintain organization’s ISO/IEC 20000 based IT Service Management System (ITSMS).
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