The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
DurationThe ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
ITIL 4 Foundation Equips Users With:
A general approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The main dimensions of service management
Key concepts: Lean, Agile, and DevOps, and defining why they are important to deliver business value
Also, the training will help to assimilate how the ITIL practices described in ITIL 4 will retain the value and importance provided by current ITIL processes. It will be about understanding how these processes are integrated across different areas of service management and IT, from demand to value.
Who is the ITIL 4 Foundation for?
The training offered is aimed at individuals who need a basic understanding of the ITIL framework and understand how it can be used to improve the quality of IT service management within an organization. Additionally, the training applies to IT professionals who work within an organization that has adopted ITIL and therefore need to know and contribute to the overall ITIL program. improvement of service.
The training we offer is also aimed at a wider range of professionals working in the digital world.
Course Details
Introduction to ITIL V4
Key concepts: definitions and descriptions
The 7 guiding principles of ITIL V4
Favorite value
Start at their level
Move forward by iterating with feedback
Collaborate and be transparent
Adopt a holistic approach
Opt for simplicity and practicality
Optimize and automate
The four dimensions of service management
Organization and people
Information and technology
Partners and suppliers
Value flow and processes
The ITIL Service Value System
The value chain (SVC) and its activities
The continuous improvement (CI) model
ITIL V4
practices • Definition
Mapping of practices
General management practices
Service management practices
Technical management practices
Preparing for the ITIL V4 certification exam
Benefits :
Course material for each participant
Trainer support after training
We offer you in public session:
Tea, coffee
Parking (only in certain cities)
Wireless internet connection
We assume our leadership in the information technology and office automation industries in Canada and elsewhere by providing training to members of the companies that are our clients. We help optimize the work of their staff across multiple IT environments.
In order to support a high level of customer satisfaction, we obtain precise evaluations after each training course, constantly improve our knowledge, and create new training courses to anticipate needs.
To maintain our leadership, the management of our company partners with experienced trainers who are carefully assigned to each training course in Montreal, Quebec, and the Ottawa and Toronto regions.
IT Infrastructure Library®?(ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business.
ITIL® 4 is the latest evolution that includes the best things from previous versions while extending our body of knowledge, including a practical and flexible approach to supporting organizations that focuses on the results and value delivered to customers through IT services.
ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management. ITIL is the most widely adopted methodology for IT Service Management in the world. It provides a practical, framework for identifying, planning, delivering and supporting IT services.
The ITIL course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts.
ITIL certification is widely recognized as one of the key certifications for today’s IT professionals. If your organization is looking to improve IT services, increase productivity, and cut costs, getting ITIL certified is a must.
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