The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
DurationThe ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
ITIL 4 Foundation Equips Users With:
A general approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The main dimensions of service management
Key concepts: Lean, Agile, and DevOps, and defining why they are important to deliver business value
Also, the training will help to assimilate how the ITIL practices described in ITIL 4 will retain the value and importance provided by current ITIL processes. It will be about understanding how these processes are integrated across different areas of service management and IT, from demand to value.
Who is the ITIL 4 Foundation for?
The training offered is aimed at individuals who need a basic understanding of the ITIL framework and understand how it can be used to improve the quality of IT service management within an organization. Additionally, the training applies to IT professionals who work within an organization that has adopted ITIL and therefore need to know and contribute to the overall ITIL program. improvement of service.
The training we offer is also aimed at a wider range of professionals working in the digital world.
Course Details
Introduction to ITIL V4
Key concepts: definitions and descriptions
The 7 guiding principles of ITIL V4
Favorite value
Start at their level
Move forward by iterating with feedback
Collaborate and be transparent
Adopt a holistic approach
Opt for simplicity and practicality
Optimize and automate
The four dimensions of service management
Organization and people
Information and technology
Partners and suppliers
Value flow and processes
The ITIL Service Value System
The value chain (SVC) and its activities
The continuous improvement (CI) model
ITIL V4
practices • Definition
Mapping of practices
General management practices
Service management practices
Technical management practices
Preparing for the ITIL V4 certification exam
Benefits :
Course material for each participant
Trainer support after training
We offer you in public session:
Tea, coffee
Parking (only in certain cities)
Wireless internet connection
We assume our leadership in the information technology and office automation industries in Canada and elsewhere by providing training to members of the companies that are our clients. We help optimize the work of their staff across multiple IT environments.
In order to support a high level of customer satisfaction, we obtain precise evaluations after each training course, constantly improve our knowledge, and create new training courses to anticipate needs.
To maintain our leadership, the management of our company partners with experienced trainers who are carefully assigned to each training course in Montreal, Quebec, and the Ottawa and Toronto regions.
ITIL 4 will take you through a Service Value System which provides a holistic picture of what it really means to contribute to business value.
IT Chapter is qualified to deliver the entire schema of ITIL® 4 training, including certification courses and workshops. In addition, we can accommodate you in terms of language as we serve you in English and French!
ITIL® is a critical framework of best practices for delivering IT services. It helps businesses manage risk, strengthen customer relationships, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
ITIL Foundations certification course provides you with a general overview of the IT Service Management Lifecycle & Processes.
ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management. ITIL is the most widely adopted methodology for IT Service Management in the world. It provides a practical, framework for identifying, planning, delivering and supporting IT services.
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