ITIL 4 Foundation

The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.

ITIL 4 Foundation Equips Users With:

• A general approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services

• The guiding principles of ITIL 4

• The main dimensions of service management

• Key concepts: Lean, Agile, and DevOps, and defining why they are important to deliver business value

Also, the training will help to assimilate how the ITIL practices described in ITIL 4 will retain the value and importance provided by current ITIL processes. It will be about understanding how these processes are integrated across different areas of service management and IT, from demand to value.

Who is the ITIL 4 Foundation for?

The training offered is aimed at individuals who need a basic understanding of the ITIL framework and understand how it can be used to improve the quality of IT service management within an organization. Additionally, the training applies to IT professionals who work within an organization that has adopted ITIL and therefore need to know and contribute to the overall ITIL program. improvement of service.

The training we offer is also aimed at a wider range of professionals working in the digital world.