The ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
DurationThe ITIL 4 Foundation allows users to experience IT service management through a comprehensive operating model for the creation, delivery, and continuous improvement of technology products and services.
ITIL 4 Foundation Equips Users With:
A general approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The main dimensions of service management
Key concepts: Lean, Agile, and DevOps, and defining why they are important to deliver business value
Also, the training will help to assimilate how the ITIL practices described in ITIL 4 will retain the value and importance provided by current ITIL processes. It will be about understanding how these processes are integrated across different areas of service management and IT, from demand to value.
Who is the ITIL 4 Foundation for?
The training offered is aimed at individuals who need a basic understanding of the ITIL framework and understand how it can be used to improve the quality of IT service management within an organization. Additionally, the training applies to IT professionals who work within an organization that has adopted ITIL and therefore need to know and contribute to the overall ITIL program. improvement of service.
The training we offer is also aimed at a wider range of professionals working in the digital world.
Course Details
Introduction to ITIL V4
Key concepts: definitions and descriptions
The 7 guiding principles of ITIL V4
Favorite value
Start at their level
Move forward by iterating with feedback
Collaborate and be transparent
Adopt a holistic approach
Opt for simplicity and practicality
Optimize and automate
The four dimensions of service management
Organization and people
Information and technology
Partners and suppliers
Value flow and processes
The ITIL Service Value System
The value chain (SVC) and its activities
The continuous improvement (CI) model
ITIL V4
practices • Definition
Mapping of practices
General management practices
Service management practices
Technical management practices
Preparing for the ITIL V4 certification exam
Benefits :
Course material for each participant
Trainer support after training
We offer you in public session:
Tea, coffee
Parking (only in certain cities)
Wireless internet connection
We assume our leadership in the information technology and office automation industries in Canada and elsewhere by providing training to members of the companies that are our clients. We help optimize the work of their staff across multiple IT environments.
In order to support a high level of customer satisfaction, we obtain precise evaluations after each training course, constantly improve our knowledge, and create new training courses to anticipate needs.
To maintain our leadership, the management of our company partners with experienced trainers who are carefully assigned to each training course in Montreal, Quebec, and the Ottawa and Toronto regions.
ITIL 4 will take you through a Service Value System which provides a holistic picture of what it really means to contribute to business value.
Get certified in the most widely trusted IT service management approach in the world to escalate your IT career.
The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. The ITIL has gone through several revisions and currently comprises five books, each covering various processes and stages of the IT service life-cycle.
IT Service Management helps equip your organization with the integrated, process-based best practices needed to respond quickly to change, maximize resources and meet customer needs.Â
ITIL 4 Leader: Digital and IT Strategy is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader:
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore