This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices.
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
Note: Exam voucher is included in the course price.
Audience Profile:
Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
At Course Completion:
Course Details:
Since opening our Dubai office as our Middle East HQ more than 250,000 professionals have benefited from our training, through our public course schedule and in-house programmes. We have been privileged to work with most leading organisations in the region, covering all aspects of IT training service.
With our carefully screened instructors and our excellent team, we have shaped a superior training experience that has been a privilege to share with top tier institutions. Our presence covers the Middle East as well as the APAC regions with our offices and training centers located in the UAE, KSA, Turkey, Tunisia, India and Singapore.
ITIL Foundation V4 is a certification level that proves proficiency in ITIL, a set of practices for IT service management. ITIL was developed to provide a framework for the design and governance of high-quality IT services.
ITIL 4 Specialist Drive Stakeholder Value Certification mainly focuses on the IT practitioners whose job role involves managing and integrating stakeholders and taking care of customer relationships, journeys and experience.
ITIL or Information Technology Infrastructure Library is one of the most popular & widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally.
ITIL Certification course is offered by Quality Thought. At Quality Thought we make your every penny count. With a motto to deliver maximum subject knowledge to every single student of ours, Quality Thought has been a pioneer in the IT training.
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