This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices.
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
Note: Exam voucher is included in the course price.
Audience Profile:
Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
At Course Completion:
Course Details:
Since opening our Dubai office as our Middle East HQ more than 250,000 professionals have benefited from our training, through our public course schedule and in-house programmes. We have been privileged to work with most leading organisations in the region, covering all aspects of IT training service.
With our carefully screened instructors and our excellent team, we have shaped a superior training experience that has been a privilege to share with top tier institutions. Our presence covers the Middle East as well as the APAC regions with our offices and training centers located in the UAE, KSA, Turkey, Tunisia, India and Singapore.
ITIL course is offered by RIMSR. The courses are highly adaptive and sensitive to the changing training needs of students & professionals. Rangnekar Institute of Management Studies and Research(RIMSR), is a private education trust registered under the Indian Trusts Act, 1832.
ITIL is a framework for effectively managing IT services throughout the entire service lifecycle. The ITIL framework offers guidance and best practices for managing the five stages of the IT service lifecycle: service strategy, service design, service transition and service operation.
The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.
The Information Technology Infrastructure Library (ITIL) is a comprehensive set of policies and concepts for managing IT infrastructure and service.
Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.
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