The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.
DurationEvery service organisation needs to establish, implement and support the services they are engaged to deliver, as well as understand the skills and competencies required to be effective.
The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.
The ITIL 4 CDS course is a freestanding qualification but is also a Specialist module of the ITIL 4 Managing Professional (ITIL MP) stream.
This course does not cover the technical aspects of service management. Instead, it discusses the necessary activities across all four dimensions of service management to create and manage effective and streamlined services.
Accordingly, the CDS module is suited to experienced ITIL practitioners responsible for the design, development, delivery and support of IT-enabled services and digital products and services, including:
Individuals continuing their journey in service management;
ITSM managers and aspiring ITSM managers;
ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Kinetic IT is a leading Australian-owned IT service provider of adaptive technology solutions that harness human intelligence, enhance the user experience and drive meaningful change.
"We seek our own path and don't blow our own trumpet, so remain largely underestimated and often unknown. Kinetic IT stands alone in Australia as the premium choice between global entities and small to medium specialist providers.
We create customised, targeted solutions offered exclusively to each customer and have the capacity, capability and experience to back up adventurous claims."
We are an innovative and inspirational organisation, enriching the natural energy of our people and dominating our market entries with secure smart solutions and outcomes.
We stay true to our values and are confident when forging our own path. Our increasing size, reach and influence will contribute positively to our customers, their customers, and the communities where we live and work.
We partner with technology industry leaders to design adaptive solutions tailored to your business strategy. We guide our customers based on the optimal outcome rather than the latest trends.
The course provides a comprehensive understanding of the ITIL framework
Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days! The ITIL foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice
ITIL®4 Foundation Certification - The Information Technology Infrastructure Library, known as ITIL®, is the world's leading framework for managing IT service delivery. By following the guidelines set out in the lifecycle model, brands can manage their services better.
ITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system. Not just for the IT team, ITIL incorporates a wide range of departments, from design
ITIL 4 foundation course is useful for any individual working in an IT or non-IT environment. This is also useful for anyone who requires a basic understanding of the ITIL framework.
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