ITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system.
ITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system. Not just for the IT team, ITIL incorporates a wide range of departments, from design to development, improving the way different teams interact and manage the IT infrastructure.
The update to ITIL 4 took place at the beginning of 2019, and now better reflects the fast-paced and complex environment we live in, opening ITIL up to a wider range of professionals working across the digital landscape. ITIL 4 places more emphasis on the importance of working holistically and collaboratively.
Founded in 1988, ILX is an internationally recognised provider of accredited professional learning, bespoke consulting and recruitment solutions.
ILX delivers Portfolio Programme & Project Management, IT Service Management, Risk Management and Business Financial Literacy learning solutions via a blend of multimedia e-Learning, games and simulations, mobile learning, traditional classroom training, practical workshops and coaching.
A market leader in PRINCE2® training, ILX has provided Best Practice learning to more than 250,000 people across 5,000 organisations in over 100 countries. Our courses are developed in house with a dedicated team of experts to produce quality learning that is engaging, interactive and flexible according to the needs of the client.
The company and its multilingual trainers can support customers around the world with local offices in the UK, Middle East, India, Australia and New Zealand.
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