ITIL Foundation

Information Technology Infrastructure Library (ITIL, gives a detailed description of a number of important I.T. Practice, with comprehensive check list, tasks, procedures and responsibilities which can be tailored to any I.T. Organization. Where possible, these practices have been defined as processes covering the major activities of I.T. Service organization.

Why do ITIL – Foundation?

• ITIL® framework is intended to enhance the quality of IT service management within your individual organization.
• It is intended to enable you to deploy the set of best practices within your organization by way of ‘Adopt and Adapt’
• It will enable you to contribute to a continual Service Improvement within your organization
• Organizations looking for implementing ITIL®2011 best practices or ISO20000 certification may also nominate their core team members for this workshop
• This may include but is not limited to, IT professionals, business managers and business process owners.