ITIL Foundation Certificate

by OptionTrain College of Management and Technology Claim Listing

ITIL Foundations certification course provides you with a general overview of the IT Service Management Lifecycle & Processes.

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OptionTrain College of Management and Technology Logo

img Duration

2 Days

Course Details

The ITIL Foundations certification course provides you with a general overview of the IT service management lifecycle and processes.

 

You will learn how to:

  • The structure and purpose of the new framework, ITIL® 4
  • Prepare for and take the ITIL Foundation Certification Exam
  • Identify opportunities to develop IT processes using ITIL
  • Interact with IT teams using ITIL terminology and concepts
  • Explore the components of service management processes
  • Recognize the importance of IT and business integration
  • The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value
  • An introduction to one of the central focuses of ITIL® 4
  • Toronto Branch

    20 Eglinton Avenue E, Suite# 390, Toronto

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