ITIL Foundation Training

ITIL® Foundation Training helps in gaining knowledge about the core principles of IT practices for IT Service Management as developed by AXELOS, a global accreditation body.

The course encompasses the understanding on IT Infrastructure Library (ITIL®) terminology, structure, and basic concepts required to increase business productivity and reliability.

Participants are guided how to sync IT services with the business requirements to achieve the strategic objectives. The learning curve will provide information on identifying the technology, architecture, framework models, processes, functions, and roles.

ITIL® 4 Foundation Training, which was launched in February 2019, is the latest evolution of ITIL®. It is the first vital update to the ITIL® framework after 2011, designed to keep up with recent trends in software development and IT operations.

ITIL® Foundation Course Objectives:

• Concept of Service management as a practice
• Structure of ITIL® service lifecycle along with objectives and scope of service strategy
• Generic concepts and definitions covering assets, service catalogue, risk management, service level agreement (SLA), Service knowledge management system (SKMS) and more
• Key principles and models explaining the importance of people, processes, products and partners for Service management
• Selected processes
• Selected functions
• Selected roles and associated responsibilities
• Technology and architecture
• Competence and skills for service management

ITIL® Foundation Course Target Audience:

• Candidates willing to learn ITIL® framework for improving the IT service management within an organization
• IT professional’s already following ITIL® practices but wants to update their knowledge and skills
• Business leaders, managers, and professionals irrespective of any domain can maximize their inputs and be beneficial