The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates a
The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates an insight in how to apply service design management.
Pre-Requisites
The candidate does not require any previous experience when attending this course.
Who should attend?
This course should be attended by programme managers looking to develop their knowledge within service management.
Pre-course Reading?
Before attending the course candidates should use the following resources:
“An Introductory overview of ITIL V3” (PDF Document)
Exam Structure
Multiple choice (40 questions)
1 hour
65% pass mark
What will you learn?
How to understand service level management
How to apply service design management
How to understand capacity management
How to apply information security management
How to apply availability management
How to apply configuration management
How to develop change management
How to apply problem management
Course Outline
Introduction
Service management:
Service development
Practice
Functions
Roles
Processes
Service Strategy:
Service provision types
Portfolio management
Financial management
Business case
Service design:
Catalogue management
Supplier management
Service level management
Capacity management
Availability management
Information security
Service operation:
Incident management
Problem management
Fulfilment requests
Event management
Access management
Service desk
Technical management
Operation management
Applications management
CSI models
Deming cycle
Conclusion
Pentagon Training Limited
Our onsite or bespoke tailor-made training solutions are well suited to those clients who wish to have personalised content and delivery to enhance the business benefits for their delegates. We are happy to collaborate with you to design a solution specific to your needs.
We have years of experience in delivering world class training solutions to clients on-site around the world. We are uniquely positioned to guarantee your training programme is a success by delivering higher returns by saving you money and directly delivering a positive impact to your business. Benefits of our on-site training programmes
Higher Return on Investment
Onsite training is an effective way to get a higher return on investment from your training programme.
The training is delivered to fit your schedule and eliminates travel costs. Onsite training can have a direct and immediate impact on your organisation because its specific to your needs and delivered in your environment.
Flexibility
Onsite training is flexible and can be delivered to as many people you like any time and any where.Your staff will remain productive whilst being onsite enabling them to answer business critical issues keeping your business on the move.
Onsite training can be easily customised to your requirements using content specific to your industry or business making it more relevant. We can also hold private training events at our training centres if you require. We can run on-site events at any location throughout the World.
Discounts
You can have up to 16 delegates on either a 1 day overview, 3 day Foundation, 2 or 3 day Practitioner or 5 day Foundation and Practitioner course.
Based upon 10 delegates, we can run an event at your site for £695 per person with the cost falling to only £525 per person if you have 16 delegates. Ideally we need 6 weeks notice to arrange an event, however, we can meet requirements with short notice.
Our onsite or bespoke tailor-made training solutions are well suited to those clients who wish to have personalised content and delivery to enhance the business benefits for their delegates. We are happy to collaborate with you to design a solution specific to your needs.
We have years of experience in delivering world class training solutions to clients on-site around the world. We are uniquely positioned to guarantee your training programme is a success by delivering higher returns by saving you money and directly delivering a positive impact to your business. Benefits of our on-site training programmes
Higher Return on Investment
Onsite training is an effective way to get a higher return on investment from your training programme.
The training is delivered to fit your schedule and eliminates travel costs. Onsite training can have a direct and immediate impact on your organisation because its specific to your needs and delivered in your environment.
Flexibility
Onsite training is flexible and can be delivered to as many people you like any time and any where.Your staff will remain productive whilst being onsite enabling them to answer business critical issues keeping your business on the move.
Onsite training can be easily customised to your requirements using content specific to your industry or business making it more relevant. We can also hold private training events at our training centres if you require. We can run on-site events at any location throughout the World.
Discounts
You can have up to 16 delegates on either a 1 day overview, 3 day Foundation, 2 or 3 day Practitioner or 5 day Foundation and Practitioner course. Based upon 10 delegates, we can run an event at your site for £695 per person with the cost falling to only £525 per person if you have 16 delegates. Ideally we need 6 weeks notice to arrange an event, however, we can meet requirements with short notice.
ITIL(R) 4 Foundation Certificate in IT Service Management (Includes exam) course is offered by Nottingham City Council
The ITIL4® Foundation training course is the very latest 'Best Practice guidance for IT Service Management. It gives a broad understanding of the very latest concepts and terminology used in Service Management worldwide.
The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of IT-enabled services in the digital economy. ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and ser...
ITIL® 4 Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices.
ITIL® is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer service based management system.
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