ITIL Training

by Pentagon Training Limited Claim Listing

The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates a

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Pentagon Training Limited Logo

img Duration

3 Days

Course Details

The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates an insight in how to apply service design management.

 

Pre-Requisites

  • The candidate does not require any previous experience when attending this course.

 

Who should attend?

  • This course should be attended by programme managers looking to develop their knowledge within service management.

 

Pre-course Reading?

Before attending the course candidates should use the following resources:

  • “An Introductory overview of ITIL V3” (PDF Document)

 

Exam Structure

  • Multiple choice (40 questions)

  • 1 hour

  • 65% pass mark 

 

What will you learn?      

  • How to understand service level management

  • How to apply service design management

  • How to understand capacity management

  • How to apply information security management

  • How to apply availability management

  • How to apply configuration management

  • How to develop change management

  • How to apply problem management

 

Course Outline

  • Introduction

Service management:

  • Service development

  • Practice

  • Functions

  • Roles

  • Processes

Service Strategy:

  • Service provision types

  • Portfolio management

  • Financial management

  • Business case

Service design:

  • Catalogue management

  • Supplier management

  • Service level management

  • Capacity management

  • Availability management

  • Information security

Service operation:

  • Incident management

  • Problem management

  • Fulfilment requests

  • Event management

  • Access management

  • Service desk

  • Technical management

  • Operation management

  • Applications management

  • CSI models

  • Deming cycle

  • Conclusion 

  • Reading Branch

    1 Bell Street, Maidenhead, Berkshire, SL6 1BU, Reading

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