ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs.
DurationLooking to specialize in an ever-growing field with high demand? Develop the knowledge and skills to master network technologies and service management, administer information, and protect valuable data from online threats.
ITIL® 4
ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs. The revised ITIL 4 gives you crucial expertise that a wide range of IT professionals need working in the digital transformation world.
ITIL® 4 Foundation
Looking to modernize IT service delivery for your clients? ITIL 4 Foundation is an entry-level certification offering learners a general awareness of the key elements, concepts and terminology used in ITIL 4 to deliver better IT Service Management value to customers
The University of Alberta in Edmonton is one of the top teaching and research universities in Canada, with an international reputation for excellence across the humanities, sciences, creative arts, business, engineering and health sciences.
Mission:
Within a vibrant and supportive learning environment, the University of Alberta discovers, disseminates and applies new knowledge through teaching and learning, research and creative activity, community involvement and partnerships.
The U of A gives a national and international voice to innovation in our province, taking a lead role in placing Canada at the global forefront.
Vision:
To inspire the human spirit through outstanding achievements in learning, discovery and citizenship in a creative community, building one of the world's great universities for the public good.
This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
This course will prepare a student to pass the ITIL 4 Foundation Certification exam. This course introduces you to the IT Service Management best practices.
Get certified in the most widely trusted IT service management approach in the world to escalate your IT career.
This certification course introduces ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS).
ITIL Foundations certification course provides you with a general overview of the IT Service Management Lifecycle & Processes.
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