ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs.
DurationLooking to specialize in an ever-growing field with high demand? Develop the knowledge and skills to master network technologies and service management, administer information, and protect valuable data from online threats.
ITIL® 4
ITIL (Information Technology Infrastructure Library) is a set of IT best practices designed to align IT services with customer and business needs. The revised ITIL 4 gives you crucial expertise that a wide range of IT professionals need working in the digital transformation world.
ITIL® 4 Foundation
Looking to modernize IT service delivery for your clients? ITIL 4 Foundation is an entry-level certification offering learners a general awareness of the key elements, concepts and terminology used in ITIL 4 to deliver better IT Service Management value to customers
The University of Alberta in Edmonton is one of the top teaching and research universities in Canada, with an international reputation for excellence across the humanities, sciences, creative arts, business, engineering and health sciences.
Mission:
Within a vibrant and supportive learning environment, the University of Alberta discovers, disseminates and applies new knowledge through teaching and learning, research and creative activity, community involvement and partnerships.
The U of A gives a national and international voice to innovation in our province, taking a lead role in placing Canada at the global forefront.
Vision:
To inspire the human spirit through outstanding achievements in learning, discovery and citizenship in a creative community, building one of the world's great universities for the public good.
In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
ITIL Foundations certification course provides you with a general overview of the IT Service Management Lifecycle & Processes.
ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management. ITIL is the most widely adopted methodology for IT Service Management in the world. It provides a practical, framework for identifying, planning, delivering and supporting IT services.
This program is delivered in blended learning mode, so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand, self-paced learning.
ITIL certification is widely recognized as one of the key certifications for today’s IT professionals. If your organization is looking to improve IT services, increase productivity, and cut costs, getting ITIL certified is a must.
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