This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL 4. New Horizons is committed to your success beyond the classroom.
DurationITIL is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL 4. New Horizons is committed to your success beyond the classroom.
Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you.
Learning Objectives
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Value Service Chain that incorporate the core of ITIL version 4.
New Horizons started in 1982, over four decades ago providing continuing education and skills training to both individuals and companies. We have become one of the world's largest independent IT and Career training companies across six continents and over 30 countries.
We have made it our mission to create IT training and career development courses that will give individuals and businesses a competitive edge.
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program, and invent solutions and even grow companies of their own.
We have partnered with IT and software companies to provide authorized content and exceptional instruction that helps businesses and individuals reach new levels and attain their goals.
Invest in the Future
Investing in better training for your team or for yourself can be a big decision. You need to ensure that you are receiving the most up to date training and instruction that will broaden your offering and build stronger businesses.
New Horizons has the largest Guaranteed-to-Run course schedule in the world that includes an extensive array of vendor-authorized IT training and all the in-demand Microsoft, Cisco, CompTIA, and VMware certifications providing you with peace of mind and an competitive edge.
Learn in Your Own Way
All of New Horizons’ award-winning Learning Methods deliver the same comprehensive content—in online and traditional classroom settings, at your worksite, and self-paced with one-on-one support.
Our course can be taken by: Live Online OnDemand Private Group Training Live In-Person Blended Mentored Learning
Invest in Your Employees
We’ll create innovative training solutions that work for your business and we’ll account for the results—whether your company is small, mid-sized or a global enterprise.
New Horizons training yields a 4:1 benefit-to-cost ratio, based on manager surveys of the improved performance and productivity immediately following our training.
First And Best
In 2020 New Horizons Computer Learning Center earns the 2020 Top Learning Provider designation from The Learning & Performance Institute (LPI)
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International IT
With a worldwide reach and continuous growth, New Horizons has locations in over 30 countries along with a world class online delivery platform that allows you to learn from anywhere.
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Building Leaders
In 2019 New Horizons' Center for Leadership & Development program receives "excellent" designation, The Learning & Performance Institute's (LPI) highest mark
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Top Training
In 2022 New Horizons is named a Top 20 IT Training Company by TrainingIndustry.com for the 15th year in a row
Training Partner To Many
In 2021 New Horizons is named CertNexus’ Americas Authorized Training Partner of the Year
The Service Transition module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
ITIL course is offered by Prism Technologies. Normally we divide ms ITIL courses into three levels – Introductory ITIL V3 training, ITIL Service Management training and ITIL Enterprise Project Mangement training, though we are flexible about course outlines.
ITIL is a management framework for delivering top-notch IT services. It focuses on service strategy, design, transition, operation, and continuous service improvement. It helps organizations manage risks and strategies and build a scalable IT environment.
ITIL V3 is a service management framework that provides good practices and guidelines to deliver IT services of high quality. It is a library of processes and procedures that support businesses to achieve high financial quality and high value to the customers in the form of best-managed services.
Information Technology Infrastructure Library ITIL® is now universally accepted as global best practice in IT services. AXELOS is the global body of knowledge for ITIL® Certification for all levels from Foundation to Expert.
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