Lean Six Sigma (Intro)

Lean is a proven methodology for taking a customer focused approach to the identification and elimination of waste, defects, variation and operational risk in processes. In this section we give an overview and insight to Non Value Adding Activity.

“Research has shown that typically only about 5% of the time taken to process something consists of value adding activity, which is the work that customer cares about.”

In our session we have a team exercise where we conduct a ‘Waste Walk’ where we identify in each delegates own work environment Value Add, Non Value Add, duplicate activities etc. We also look at the effects on interdepartmental relationships.

The Benefits

• Rapid Waste elimination
• Opens people eyes to improvement opportunities (Kaizan)
• Improves people engagement by involving people in the improvement process
• Identifies problems that matter to the people closest to the process
• Keeps the customer at the heart of all that you do
• Makes for more efficient and effective workplace
• Places the customer at the Heart of everything you do