Level 2 Award For Working As A CCTV Operator

This qualification will help the learner to identify the purpose of a CCTV system and the roles and responsibilities of members of the CCTV team within the control room.

Working as a CCTV Operator Learning Outcomes and Assessment Criteria:

This for the first unit of the CCTV Operator qualification

• 1. Understand the legislation as it applies to the individual in carrying out a licensable activity.
• 1.1.Explain the main differences between Civil and Criminal Law
• 1.2.State the main aims of the Private Security Industry Act 2001
• 1.3.Demonstrate an understanding of equality and diversity
• 2. Understand the importance of safe working practices to comply with legal requirements.
• 2.1.State the importance of Health and Safety in the work environment
• 2.2.Explain the term ‘duty of care’
• 2.3.Describe the responsibilities of employees, employers and the self-employed under the Health and Safety at Work legislation
• 2.4.State the methods of safe manual handling
• 2.5.Describe how to minimise risk to personal safety and security Identify typical risks and hazards (including slips, trips and falls)
• 2.6.Identify safety signs and signals
• 2.7.Explain the reporting procedures for Health and Safety accidents and incidents
• 2.8.Identify who to contact in first aid situations.
• 3. Understand fire procedures in the workplace
• 3.1.Describe basic fire prevention measures
• 3.2.List the three elements that must be present for fire to exist
• 3.3.Identify the classifications of fire
• 3.4.Describe the different types of fire extinguishers and their uses
• 3.5.State other types of fire fighting equipment
• 3.6.Explain the actions to be taken upon discovering a fire
• 3.7.State the importance of understanding fire control panels
• 3.8.Describe the importance of understanding fire evacuation procedures
• 3.9.Describe the role and responsibilities of a fire marshal.
• 4. Understand emergencies and the importance of emergency procedures
• 4.1.Define the term “emergency” when used in the workplace
• 4.2.List different types of emergencies, and the associated problems and actions that should be taken when they occur
• 4.3.Explain the procedure for making emergency calls
• 4.4.List the actions which may be taken in the event of personal injury, or a security threat
• 4.5.Describe behaviours that could indicate unusual or suspicious activity
• 4.6.Know how to identify vulnerable children or adults and the actions that should be taken
• 4.7.Identify potential terror threats and how to respond to suspicious activity
• 4.8.Identify their role in the business continuity plan after the event.
• 5. Understand the main characteristics of the Private Security Industry.
• 5.1.Define the key purpose of the private security industry
• 5.2.State the aims and functions of the Security Industry Authority (SIA)
• 5.3.Describe the required standards of behaviour of a private security operative.
• 5.4.Give examples of different sectors within the private security industry
• 5.5.State the benefits of linking in with local crime reduction initiatives.
• 6. Understand the importance of effective communication skills and good customer care.
• 6.1.Explain the basic elements of effective communication
• 6.2.Identify the different types of communication
• 6.3.State the importance of effective communication in delivering good customer care
• 6.4.Explain diverse customer needs and expectations
• 6.5.State the principles of good customer care
• 6.6.Describe best practice in relation to telephone and radio communications
• 6.7.State the use of the NATO phonic alphabet.