This course will provide you with the chance to obtain and demonstrate the skills and knowledge needed to deliver high quality products and services to your customers from the workplace, digitally, or through going out into the customer’s own locality.
DurationThis course will provide you with the chance to obtain and demonstrate the skills and knowledge needed to deliver high quality products and services to your customers from the workplace, digitally, or through going out into the customer’s own locality.
To give you an understanding of this course, topics include:
Understanding the customer service environment
Principles of business
Dealing with customer complaints
Managing personal performance and development
People 1st are here to support your training and employment goals, with our accredited range of courses and qualifications
Why choose People 1st?
Our friendly, supportive and knowledgeable team are ready to help you explore our suite of programmes and qualifications.
Whatever your circumstances, we can advise you on the best training and employability initiatives available.
We put people first; it’s in our name. Come see how we can help you and together let’s realise your ambition.
Where we are now….
Over the last thirty years, People 1st have grown steadily to offer our services at 15 different offices across the North and South of Ireland.
We have a wealth of experience with 100+ staff and over 60 associates including dedicated training specialists, mentors and employment coaches, with vast experience in the design, development and accreditation of training qualifications and quality marks.
As an award winning training and employment provider, we offer a range of government funded and European Social Funded training programmes, employment support initiatives and training solutions at both individual and corporate level.
Over the last three decades, we have supported over 75,000 people to achieve accredited qualifications and helped over a third of participants transition into employment or upskill.
Having been a ‘Deloitte Best Managed Company in Ireland’ for the last eight years in a row, and also holding the ‘Investors in People’ Gold Standard award, we are proud to pursue excellence.
Company Values
The range of qualities which set our company apart are captured in our company values represented in the acronym CULTURE
C – Commitment
U – Understanding
L – Loyalty
T – Team
U – Unique
R – Respect
E – Excellence
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer serv...
We deliver on promises, on time, within budget, every time
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
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