Manage People and Performance Training

During this Manage People and Performance you will complete the Reach Personality Profiling tool, which will provide you with insight into your preferred communication style and how best to communicate with others. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and Managing People and Performance skills.

Performance Management amongst your team is a strategic approach to ensuring the efficiency and effectiveness of an organisation. Whether at the organisational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.   By using coaching technoiques, with a focus on developing key stengths, managers can provide staff with guidance on how to improve individual performance.

Taking into consideration your organisation's goals, both internal and external, sets the stage to apply a performance management approach  with your team and put a measurable plan into place. Measurement is a crucial aspect of this type of program to identifying KPI's, job roles and timelines is critical to the success of this type of project.

Course Outline For Manage People And Performance Training

After Completing This Course, Participants Will Have Learned To:

Topic 1

Getting Started

• Expectation

Topic 2

Performance Dependencies

• Strategic, operational, and individual goals
• Performance dependencies
• Performance as a motivator
• Reflection

Topic 3

The Manager’s Role In Performance

• REACH Profile Review
• Personal Style Markers
• Adapting your management style
• Reflection

Topic 4

Setting Teams Up For Success

• Communicating roles and responsibilities to your team
• Playing to your team’s strengths
• Developing strengths for improved performance
• Coaching for improved performance
• Introducing the GROW model
• Asking vs Telling
• Reflection

Topic 5

Monitoring And Measuring Performance

• Defining and measuring performance for your team
• Factors that impact performance
• Performance planning
• Monitoring performance
• Reflection

Topic 6

Giving Feedback On Performance

• When to give feedback
• Types of feedback
• Feedback framing model
• Tips on giving feedback
• Having performance conversations
• Reflection

Topic 7

Dealing With Underperformance

• Common performance issues
• How to manage underperformance
• Taking initial action
• Avoiding underperformance pitfalls
• Reflection