Manage Quality System And Process

This programme is designed to provide PMEs with the essential skills, competencies and knowledge in the areas of project management, quality management, business process improvement and people management.

• National/ international quality standards
• Workplace quality system requirements
• Scopes of quality system and processes
• Customer expectations
• Dimension of quality
• Communication means
• Use of statistical process control tools for measuring and tracking of quality performance
• Quality issues resolution process

Course Outline:

Familiarises learners with the national and/or international standards on quality management and quality services adopted by organisations. It also facilitates learners to acquire the knowledge and skills in managing quality systems and processes at the workplace that include managing customer expectations on quality aspects, monitoring the cost of quality and assuring work processes are performing in an acceptable manner using statistical techniques.

Provides learners the opportunity to apply, demonstrate and practise the knowledge and skills learnt on applying managing quality systems and processes through classroom and practical sessions.