Quality is often used to signify ‘excellence’ of a product or service. Quality then is simply meeting the customer requirements. Good quality performance has always been a key strategic factor for business success.
DurationQuality starts with understanding customer needs and ends when those needs are satisfied.
Quality is often used to signify ‘excellence’ of a product or service. Quality then is simply meeting the customer requirements. Good quality performance has always been a key strategic factor for business success.
Quality has to be managed – it will not just happen. Clearly it must involve everyone in the process and be applied throughout the organization. Any organization basically competes on its reputation – for Quality.
Topics for Quality Management Training
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