Identify how and why conflict occurs by exploring your own values and motivation
Topics include
Causes of conflict
Personal values and motivation
The emotionally intelligent leader
Unconscious Bias/Inclusivity
Evaluation of leadership styles
Coaching Models
Feedback to support performance
Negotiation and the big picture
Handling difficult situations
Building relationships
By the end of this session you will be able to
Identify how and why conflict occurs by exploring your own values and motivation
Understand emotional intelligence and how
recognition of unconscious bias can strengthen trust and relationships
Practise handling conflict in a simulated environment
Practise negotiation techniques in a simulated environment
About Us
Access Training is an award winning training provider based on the Team Valley, Gateshead.
We have been delivering training programmes for businesses and individuals across the North East for over 35 years. We have a genuine interest in the success of the companies we work with and the people we train, and we aim to provide a personal, bespoke service.
Confirmed as a ‘good provider’ in 4 consecutive Ofsted inspections, we are also proud to announce that we were top in the north east region for learner satisfaction and in the top 6% nationally – scoring an impressive 97.4% in the 2018 national survey.
We can also boast an overall achievement rate for our apprenticeships in 2017-18 of 80.4% (13.1% higher than the national rate), which should reassure you of the level of quality you will receive from Access Training.
Why choose us?
Quality, Reliability & Customer Care…
99% of our apprentices remain in employment after completion of their apprenticeship
Many of our learners recommend us to their friends and family
Many of our former apprentices are now Managers at companies we work with
Top in the North East region for learner satisfaction in 2018
Many of our employers are happy to refer other employers to Access Training
This training course will help you understand the importance of managing conflict and learn the key skills needed for success. During the course attendees will have the opportunity to consider their own situation and develop a personal approach that works for them and for their business.
We offer a wide range of stress management, anger management and conflict resolution services for corporate clients, including public and private sector organisations and educational institutions.
Effective and harmonious team relationships are essential to the productivity of any business.
This course provides participants with the opportunity to identify how a crisis can impact an organization and what should be done to mitigate its effects.
This training course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will enable you to realise the benefits of assertive behaviour. You will learn to say no effectively.
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