Identify how and why conflict occurs by exploring your own values and motivation
DurationTopics include
Causes of conflict
Personal values and motivation
The emotionally intelligent leader
Unconscious Bias/Inclusivity
Evaluation of leadership styles
Coaching Models
Feedback to support performance
Negotiation and the big picture
Handling difficult situations
Building relationships
By the end of this session you will be able to
Identify how and why conflict occurs by exploring your own values and motivation
Understand emotional intelligence and how
recognition of unconscious bias can strengthen trust and relationships
Practise handling conflict in a simulated environment
Practise negotiation techniques in a simulated environment
About Us
Access Training is an award winning training provider based on the Team Valley, Gateshead.
We have been delivering training programmes for businesses and individuals across the North East for over 35 years. We have a genuine interest in the success of the companies we work with and the people we train, and we aim to provide a personal, bespoke service.
Confirmed as a ‘good provider’ in 4 consecutive Ofsted inspections, we are also proud to announce that we were top in the north east region for learner satisfaction and in the top 6% nationally – scoring an impressive 97.4% in the 2018 national survey.
We can also boast an overall achievement rate for our apprenticeships in 2017-18 of 80.4% (13.1% higher than the national rate), which should reassure you of the level of quality you will receive from Access Training.
Why choose us?
Quality, Reliability & Customer Care…
99% of our apprentices remain in employment after completion of their apprenticeship
Many of our learners recommend us to their friends and family
Many of our former apprentices are now Managers at companies we work with
Top in the North East region for learner satisfaction in 2018
Many of our employers are happy to refer other employers to Access Training
Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
I provide the chance for clients to receive very personal one to one support and care.
Dealing with Conflict Course Is Offered By Empower Development
This course is designed for members of staff to enable them to recognise and prevent conflicts that may occur in their workplace.
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
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