Managing Conflict

Managing Conflict

This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into a productive force.

Learning Outcomes

There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This course will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.

The stress of handling difficult people at work can impact on productivity and even cause a reluctance to come to work. As such there has never been a more important time to build strong work based interpersonal relationships.

The reality is that conflict in the workplace is guaranteed.  Many employees are having to deal with difficult people on a daily basis, this can have the ability to waste time and therefore effect your quality of work.

By the end of the training participants will be able to:

• Identify exactly what conflict is and why it arises

• Recognise the various stages of conflict and preventing them from escalating

• Understand your conflict management style

• Understand the importance of effective communication from rapport building,  nonverbal, verbal queues and effective listening

• Utilise a variety of methods for managing conflict successfully

• Invest less time and energy in conflict and create more productive relationships with others