This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Assertiveness And Managing Conflict
Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage.
Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.
Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win – you lose’ mentality to achieve their objectives.
Our one-day Assertiveness and Managing Conflict course will provide delegates with valuable tips and information. Click on the links below for information on the following:
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties.
Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.
Assertiveness And Conflict Course Agenda
Morning
Introduction/course aims and objectives
Recognising assertive, aggressive and passive behaviors
Developing assertive body language
Questionnaire-Assertiveness style analysis
Recognising classic profiles of difficult people
Handling aggressive behaviours in others
Afternoon
Understanding the causes of conflict
Preparing for conflict situations
Handling conflict assertively
Mediation skills and conflict resolution
Role-play and critique
Action plans
Course paperwork
About Us
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Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health and Social Care Professionals.
Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit.
This workshop looks to uncover the main causes of conflict, particularly in the workplace, with the overall aim of helping delegates to become more proactive in how they manage potential conflict before it becomes actual conflict.
This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into ...
Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
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