This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Assertiveness And Managing Conflict
Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage.
Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.
Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win – you lose’ mentality to achieve their objectives.
Our one-day Assertiveness and Managing Conflict course will provide delegates with valuable tips and information. Click on the links below for information on the following:
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties.
Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.
Assertiveness And Conflict Course Agenda
Morning
Introduction/course aims and objectives
Recognising assertive, aggressive and passive behaviors
Developing assertive body language
Questionnaire-Assertiveness style analysis
Recognising classic profiles of difficult people
Handling aggressive behaviours in others
Afternoon
Understanding the causes of conflict
Preparing for conflict situations
Handling conflict assertively
Mediation skills and conflict resolution
Role-play and critique
Action plans
Course paperwork
About Us
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Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.
Devise solutions and approaches to deal with common situations that create problems or customer dissatisfaction
Dealing with difficult people or situations can be the most challenging aspect owners and managers need to handle. Often these are put in the ‘too hard to do pile’ and managers may put off the conversations they know they need to have.
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