Managing Difficult Conversations

by Turner Corner Learning Claim Listing

Every Manager will need to know how to manage difficult conversations, within the workplace. Our managing difficult conversations training will equip your team leaders and managers with the skills they require to handle a variety of difficult conversations with confidence.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Turner Corner Learning Logo

img Duration

Half Day

Course Details

Every Manager will need to know how to manage difficult conversations, within the workplace. Our managing difficult conversations training will equip your team leaders and managers with the skills they require to handle a variety of difficult conversations with confidence.

Employees will sometimes experience negative emotions and thoughts in the workplace, which can impact their performance.

Some factors which affect an individual’s mind-set and behaviour, may be work challenges or personal situations.

What is a difficult conversation?

A difficult conversation is a situation in which at least two parties are engaged where

(a) there are differing opinions, perceptions, and needs/wants

(b) feelings and emotions run strong.

Therefore it is imperative that all levels of management develop the key skills to manage these conversations effectively and sensitively.

During this course you will…

  • Identify the types of difficult conversations in your workplace and explore what makes them ‘difficult’.

  • Explore the potential impact of delaying the ‘difficult’ conversation.

  • Assess how a Team Leader’s own mindset and behaviour may impact the behaviour of team members.

  • Recognise the differences between capability and conduct and apply a structured approach to identify potential root causes of underperformance.

  • Learn when it’s right to manage performance and conduct informally and when it needs to be managed via a formal approach.

  • Be introduced to a ‘Best Practise’ approach for managing a variety of difficult conversations.

  • Recognise the differences between Passive, Aggressive and Assertive management behaviour.

  • Practise effective strategies for managing difficult conversations.

  • Create a best practise approach for delivering constructive feedback.

  • Practise the delivery of a structured feedback model to ensure that developmental feedback is delivered in a positive and constructive way.

  • Agree situations which may trigger a formal approach.

  • Explore a 7-step approach when conducting formal conduct and performance meetings.

  • Worcester Branch

    37 Albert Park Road, Worcester

Check out more Conflict Management courses in UK

Sancus Solutions Logo

Conflict Management Training

Sancus Solutions is offering a one-day training course in conflict Management. The course demonstrates tried-and-tested and easy to master methods of dealing with problematic situations.

by Sancus Solutions [Claim Listing ]
YSM Solutions Logo

Learn How To Deal With Conflict

Wellbeing encompasses four essential pillars: physical, emotional, social, and financial health. By focusing on these pillars, we can help you establish an effective working environment that promotes the wellbeing of your employees.

by YSM Solutions [Claim Listing ]
Keyturn Training Logo

Conflict Resolution

One of Keyturn’s most popular workshops! Not because people enjoy the subject of course, but because all of us face conflicts more often than we’d like, and we could all use a hand to deal with them.

by Keyturn Training [Claim Listing ]
Solutions2Success Logo

Dealing with Conflict

Devise solutions and approaches to deal with common situations that create problems or customer dissatisfaction

by Solutions2Success [Claim Listing ]
The Focus Training Group Logo

Managing Conflict

You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.

by The Focus Training Group [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy