Managing Emotion At Work

Performance management is a goal-oriented system to ensure that organizational processes exist to maximize the productivity of employees, teams and, ultimately, the organization.

The performance appraisal is a periodic event to reflect and evaluate past performance with the intent to identifystrengths and weaknesses of an employee’s performance and to identify developmental goals.

This training course will show how to set departmental and section goals and targets that are aligned to the overall strategic goal of the organisation, define KRA (Key Performance Areas) for departmental performance and KPI (Key Performance Indicators) for employee performance. How to appraise employee performance according to KPI and provide necessary training for improving their skills.

Learning Plan

Introducing Quality

Understanding of performance appraisal and its role in the growth of the organisation and the individual. How effective performance appraisal is the key determinant for boosting employee morale and productivity.

•  Key performance areas. (KRA)
•   Annual Performance planning
•   Behavioural competency profile
•   Core competency mapping
•   Performance Rating

  Setting Performance Standards.

The development of skills in setting clear goals and objective measurement of individual performance.

•   Objective setting.
•   Core competency objectives.
•   Behavioural objectives.

Skills for evaluating Employee Performance

Fine tuning of skills and techniques in the evaluation of performance. Need to eliminate tendency to cluster all employees in the average performance group, rather than ranking high performers (reward) and low performers (remedial measures).

•  Observational skills
•  Judgmental skills
•  Rating skills.

Performance Appraisal

Performance of an organisation is the sum total of the performance of its employees. The performance of an employee can be observed and evaluated on key performance areas.

Therefore the ability to measure as accurately as possible the performance of employees is vital to the organisation success.

•  KRA and work plans
•  Appraisal process
•  Methods of appraising performance.
•  Appraisal interview and performance counseling

Handling Underperformers.

Many of the underperformers can be motivated and challenged to deliver by simple remedial measures like grievance redressal and counseling. Identification of deviant behaviour and the need to arrest the same on priority.

•  Types of underperformers
•  Identification of possible causes.
•  Remedial measures..
•  Dealing with deviant behaviour