Microsoft Dynamics 365 Fundamentals (CRM) course has been designed for candidates preparing for the MB-910 exam. This MB-910 training will provide candidates with a broad introduction to the customer engagement capabilities of Dynamics 365.
DurationMicrosoft Dynamics 365 Fundamentals (CRM) course has been designed for candidates preparing for the MB-910 exam. This MB-910 training will provide candidates with a broad introduction to the customer engagement capabilities of Dynamics 365.
They will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This training includes lectures as well as hands-on labs.
Candidates for the MB-910 exam should understand customer engagement principles, business operations, and general computer skills.
Learning Objectives:
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