Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910T00)

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

What Delegates Will Learn:

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

Module Outline:

• Navigate the Dynamics 365 customer engagement apps
• Explore common Dynamics 365 activities and integration options
• Explore Dynamics 365 Marketing
• Explore other marketing capabilities and apps
• Explore Dynamics 365 Sales
• Use sales capabilities
• Explore Dynamics 365 Customer Service
• Examine knowledge management in Dynamics 365 Customer Service and related apps
• Explore Dynamics 365 Field Service
• Describe the scheduling process