This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps.
DurationThis course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
What Delegates Will Learn:
This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
Module Outline:
Our dedicated team of in-house expert IT and Cyber instructors, online platforms and learning partners provide cost-effective, flexible training solutions. We provide our customers with the opportunity to learn ‘whenever’ and ‘wherever’ they need to achieve their learning goals.
Choose from online self learning, virtual instructor or classroom led courses from any of our training centres. Located in Plymouth, London, Liverpool, Birmingham or Silverstone. We have a programme style to suit your learning requirements.
This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools.
This course will give the more experienced user an appreciation of how to control what other users can see and do as well as how to track changes that are made in the system.
Organizations use Dynamics 365 for Finance and Operations to automate and improve their supply chain by modernizing company logistics, providing prompt customer service, staying ahead with predictive analytics, streamlining procurement, and integrating operations from revenues to fulfilment.
This course is designed for business professionals, finance managers, operations managers, and IT administrators who want to optimise workflows and improve efficiency using Dynamics 365 Business Central.
Learn how to use this cloud based solution to build your own applications to integrate your data, business logic & processes. Alternatively, we can build your custom solution according to your spec & show you how to maintain in-house.
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