Microsoft Dynamics CRM Course

Microsoft Dynamics CRM course is offered by TWG Group. Our mission to respond to industry needs for analytical services with diversified interests dedicated to the services with environmental consciousness.

Syllabus:

• Introduction
• Implementing and Managing Marketing Campaigns
• Analysis, Reporting and Goals
• Sales Management in Microsoft Dynamics
• Working with the Product Catalog
• Sales Order Processing
• Analysis, Reporting and Goals
• Service Management in Microsoft Dynamics
• Working with Cases and Contracts
• Using the Knowledge Base
• Working with Teams and Queues
• Analysis, Reporting and Goals
• Service Scheduling in Microsoft Dynamics :
• Introduction
• Advanced Topics
• Microsoft Dynamics Customization and Configuration
• Configuring Users and Teams
• Customizing Microsoft Dynamics CRM Overview
• Customizing Fields
• Customizing Entities
• Customizing Relationships and Mappings
• Customizing Forms, Views and Charts
• Configuring Field Security
• Configuring Auditing
• Configuring Solutions