By the end of this course, participants will develop capacity and skills to apply to resolving workplace conflicts with tact and skill.
DurationConflict is an inevitable part of any workplace, and effective conflict resolution is crucial for maintaining a harmonious and productive environment.
The ""Navigating Workplace Conflict: Building Stronger Teams through Resolution"" course is designed to equip professionals with the essential skills and strategies needed to understand and navigate workplace conflicts with confidence and finesse.
Through a dynamic and experiential learning approach, this course empowers participants to understand the root causes of conflicts, understand their spectrum of control, and explore a diverse toolkit of conflict resolution strategies and best practices.
Participants will delve into the dynamics of workplace conflicts, examining their causes and consequences.
They will develop self-awareness and emotional intelligence to manage personal reactions and responses during conflicts, fostering a psychologically safe and positive working environment.
Through interactive activities, and case studies, participants will explore and experiment with a range of conflict resolution strategies, gaining practical experience in applying these techniques to real-life scenarios.
They will also delve into effective communication styles and active listening skills to promote understanding, empathy, and mutual respect among conflicting parties.
By the end of this course, participants will develop capacity and skills to apply to resolving workplace conflicts with tact and skill.
Armed with an understanding of conflict dynamics and a diverse toolkit of strategies, they will be able to foster collaboration, find win-win solutions, and create a culture of constructive conflict resolution within their teams and organizations.
Whether dealing with interdepartmental conflicts, team disputes, or conflicts between employees and supervisors, participants will gain the knowledge and confidence to transform conflicts into opportunities for growth and positive change.
Participants in “Navigating Workplace Conflict: Building Stronger Teams through Resolution” will be taking proactive steps forward to become agents of positive change, leading the way to a more harmonious and productive work environments.
For over 90 years, McMaster Continuing Education has been delivering excellence in lifelong learning and is one of Canada’s largest and leading providers of certificate and diploma programs, professional development education, custom and corporate training.
McMaster Continuing Education is committed to thoughtful and responsive action to support adult learners in their learning and career lives. We are committed to achieving this through a values-based approach including respect for all, integrity, innovation, evidence-informed decision-making, and accountability. The vision and mission statements guide the work we do through collective aspiration and commitment.
Our History
Step back in time and reflect on the earliest roots of continuing education at McMaster — namely, what is called extension. Prepared by Dr. Scott McLean from the University of Calgary with the support of staff members from McMaster Continuing Education and the Office of the Secretariat, this narrative highlights the impacts of extension on transforming the identity of McMaster University in its early days.
Our Vision
To be a leader in professional, continuing education and lifelong learning by delivering superior learning experiences that transform lives and communities and contribute to societal health and well-being.
Our Mission
Advancing adult learners’ ambitions, transforming careers, and enriching communities through educational excellence, innovation, inclusion, and partnerships.
The course will focus on learning how to respond to conflict in classrooms,
This program will teach participants the basic concepts of conflict management and resolution by expanding their knowledge and awareness of the structured processes involved
This course presents strategies for resolving work-related conflicts, whether these are present among employees or between an employee and an employer.
In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution
In this training, participants will explore ways to prevent conflict when possible and resolve them in a fair manner when they do occur.
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