To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
DurationTo master proper phone etiquette with guests and staff while effectively communicating amongst departments.
No matter your role or industry, effective communication skills are essential! SalesBoost serves a variety of industries with certifications ready to boost your performance. Sales & Marketing Professionals, Customer Service, Operations, Leadership, and Personal Development
Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others.
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person?  This module offers concrete ways to cope with various types of challenging citizens.  You will learn ways to get them to listen to you
Covers the generic skills needed for any airline position involving regular contact with the traveling public. Includes human relations, personal appearance enhancement, etiquette, conflict management, speech skills, and the acquisition of attributes that would promote a proper professional image.
Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.
As budgets and staffing are reduced, an agency’s ability to provide quality customer service becomes all the more challenging. Customers interact with an agency through letters, telephone calls, emails, and in-person.
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