Phone Etiquette

Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better ser...

This program is designed to improve the service levels provided to the organization's internal and external customers. It shows participants how to improve their sensitivity to the customers' needs and provides practical solutions for problems that confront employees on a regular basis.

The objective of this course is to teach the basic procedure of service. The students will learn everything from how to present themselves to the client, how to service the appliance, and how to present the servicing and any recommended repairs to the client afterwards. 

Customer service training workshops by Training For Success are created specific to the issues facing your industry. We tailor your program to include specific customer service situations facing your team. Common real world and highly relatable examples are used to meet your business's customer