Course Outline
What is assertiveness
Passive, aggressive and assertive behaviour
Identifying behaviour in others
What is assertive behaviour and why it is beneficial
Becoming more assertive
Understanding where you are now
Using S.W.O.T
Understanding your value and your rights
L.A.D.D.E.R
Using assertiveness
Understanding empathy
Planning and managing meetings
Using positive body language
Saying no
Handling difficult conversations
Know what success looks like
Gather your evidence
Using empathy
Maintaining your calm
Good communication
The JoHari window
Barriers to clear communication
Prioritisation
Being and advocate
Listening
As a digital consultancy, solving our clients' most complex training and software development requirements is what we do, day in day out. We know business can be complicated and your time is precious.
You need clear choices and concise advice that can be tailored to your exact specifications. We will collaborate with you and advise you with clarity and confidence. Our core service areas are: Training, Digital Consultancy & Development and Claris FileMaker.
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
This course is for those who would like to develop their confidence and assertiveness in the workplace. It explores different contexts and offers practical tools to develop individuals to communicate and deal with a range of situations more effectively.
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and can leave us feeling inadequate, stressed and angry.
•Understand the meaning of aggressive, assertive and passive behaviour • Learn a range of assertiveness techniques • Know how to use assertiveness to help a situation. This course is delivered in Partnership with Mind Aberystwyth.
This course is suitable for anybody who finds it difficult to express what they feel or what they want in a suitable way. This can be useful in work situations, relationships, making complaints asking for what you want, hearing what others want.
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