Positive Assertiveness

Course Outline

What is assertiveness

• Passive, aggressive and assertive behaviour

• Identifying behaviour in others

• What is assertive behaviour and why it is beneficial

Becoming more assertive

• Understanding where you are now

• Using S.W.O.T

• Understanding your value and your rights

• L.A.D.D.E.R

Using assertiveness

• Understanding empathy

• Planning and managing meetings

• Using positive body language

• Saying no

Handling difficult conversations

• Know what success looks like

• Gather your evidence

• Using empathy

• Maintaining your calm

Good communication

• The JoHari window

• Barriers to clear communication

• Prioritisation

• Being and advocate

• Listening