Learners will develop an understanding of the principles of team leading, how to use different leadership styles and how to motivate team members to get the best out of them. The course also covers conflict management, handling customers complaints and how to mentor effectively.
DurationThis course is a great choice for anyone looking to develop team leading skills to manage a team successfully.
Learners will develop an understanding of the principles of team leading, how to use different leadership styles and how to motivate team members to get the best out of them. The course also covers conflict management, handling customers complaints and how to mentor effectively.
Course Contents:
Principles of team leading
Understanding business
Understanding how to communicate work-related information
Understanding how to deliver customer service and resolve problems
Understanding how to develop working relationships with colleagues
Understanding how to manage performance and conflict in the workplace
Understanding health and safety procedures in the workplace
Understanding personal development
At The Learning Foundry, we're passionate about helping people and businesses achieve their full potential.
Whether it's helping someone to start or progress further in their career or supporting a business to recruit new staff or upskill their workforce, we pride ourselves on being a full-service training provider with the knowledge and experience to suit individual needs.
Rated Ofsted ‘Good’ and with over 25 years’ experience, we understand that everyone is different, which is why we take the time to understand the needs of each and every person and business.
Working with employers across Merseyside and the North West, we offer traineeship, apprenticeship and bespoke training programmes in a wide range of business areas.
Our Vision:
We deliver engaging and inspiring training opportunities and employment programmes which help people and business achieve their potential.
Our values
Our values are the operating principles that guide our conduct and our relationships with our learners, business and stakeholders.
They are:
Customer centric
High performance
Efficiency and value for money
One team
Ambition and dynamism
Openness and honesty
This comprehensive 3 day programme is aimed at new and existing team leaders. In addition to the scheduled dates and location we can deliver the programme at your organisation or virtually in either one week or over three months (one day a month).
This course is designed for people who are new to the area of Team Leading or who are supervising people but have had no formal training.
Define the key components of a learning culture, and identify how these contribute to fostering continuous improvement and adaptability within a team context.
This short course will explore workplace pressure and the skills and characteristics required to build resilience in employees
We are an honest ethical company that improves knowledge and behavior through learning. As a family business, we deliver a very personal service and work hard at building long term relationships with both clients and trainers.
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