Project Quality Management

It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding.

Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders.

This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMIs PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution.

The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design.

This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control.

Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.

Key Takeaways:

• Identify the concepts and principles of project quality management, including quality planning, assurance, and control.
• Analyze quality tools and techniques, including statistical process control, cause-and-effect diagrams, and flowcharts.
• Develop and implement a quality management plan for a project, including the identification of quality objectives and performance standards.
• Recognize the role and responsibilities of project stakeholders in ensuring quality, including project managers, team members, and customers.
• Apply quality management principles and techniques to monitor and control project quality, including the identification and resolution of quality issues and the continuous improvement of processes.