QM 12 Root Cause Analysis

Continual improvement is the backbone of Quality Management System. It is very important to demonstrate that the QMS is effectively maintained and the integrity of QMS maintained despite changes and occurrence of non-conformances.

Dealing with non-conformance requires the implementer to identify the most probable root-cause that cause the problem; and eliminate it in order to prevent re-occurrence.

In this training the participant shall be train on how to identify the root cause and prioritizing action to be taken. Several method of performing Root Cause Analysis shall be explained. The training shall also discuss how to manage resources needs to perform corrective action and effective follow up of corrective action.

Course Outline:

• Introduction to Continual Improvement

• Correction & Corrective Action

• RCA Technique – 5W 1H

• RCA Technique – 5 Why Fundamental

• RCA Technique – Cause and Effect Diagram

• RCA Technique – Relation diagram

• Effective follow up on Corrective Action

• Analysis Corrective Action