Root Cause Analysis

This two-day intensive course will equip QA/QC & HSE personnel with the required skills to construct, utilize and interpret data from the multiple Quality Control tools.

Learn with hands-on practical case studies with how the Seven Quality Control (7QC) tools which was introduced by first TQM Guru, Dr. Kaoru Ishikawa can be used and adopted in the PDCA problem-solving model.

This course will enable you to effectively apply the right tools to improve the quality of products and services of your organization. Problem solving is a universal competency that applies to every industry and organization.

The 7 QC tools are structured and fundamental instruments that help businesses improve their quality management and production process for achieving enhanced product quality & safety.

Upon completion of this workshop, participants will have a working knowledge of effective root cause analysis. This workshop will be supplemented with classroom exercises to strengthen the participant’s understanding of the methods presented.

Course Outline:

Your learning will be through an activity-based, delegate-centered approach using a set of electronic
spreadsheet templates; providing you with hands-on experience and knowledge, bringing alive the
information and scenarios presented. Presentation of the following tools:

• Introduction to Root Cause Analysis Methodology
• Defining Root Cause Analysis
• Root Cause Analysis Techniques
• 7 QC Tools
• Applying Root Cause Analysis
• What is critical Thinking?
• Resourceful Thinking
• Habitual criteria and core patterns of critical thinking
• Problem Identification
• Collection of data
• Analytical tools to identify possible causes
• Generating, selection and testing of solutions
• Validate each solution
• Monitoring effectiveness of Solutions
• Case studies and Exercises (from your Industry)
• Wrap-up- questions and answers session