Supervisory Skills

Supervisory Skills:

Course Contents:

• The man in the middle
• The functions of a supervisor
• Planning
• The characteristics of a systematic plan
• Activating
• Leading
• Controlling
• Leadership & teambuilding
• Leadership functions
• Sources of leadership
• Leadership styles
• Teambuilding
• Problem solving & decision making
• Decision making – who’s responsibility
• The brainstorming technique
• Communication
• Communication breakdown
• Eight barriers to communication
• Overcoming barriers
• Six steps towards active listening
• Non-verbal communication
• Instructions or Obstructions
• The complete order – giving process
• Improving productivity & quality
• The supervisor’s role in labour relations
• The rights of the employer
• The rights of the employee
• Conclusion
• Antennas
• Propagation
• Electromagnetic compatibility
• Measurements
• Operating procedures