Spa Management Specialisation

Introduction:

This programme introduces students to the world of spas, taking a comprehensive look at subjects ranging from the history and cultural development of spas to spa terminology and financial realities. Other areas include retail management and general supervision.

What will I learn?

• A general introduction to the world of spa, spa terminology, financial realities, qualities of outstanding service, industry trends and future directions.

• General introduction to the hospitality industry, including an overview of the service industry and different hotel types and pricing

• Retail operations management of spas, design, products, retail planning, inventory management, sales and service, and marketing within the spa environment.

• Developing effective managerial skills, staff employment and training.

• Effective communication, time management techniques, manage conflict and change.

• Financial management for Spas, inventory, income statements, ratio analysis, pricing, operations budgeting, revenue management, and business plan development.