Supervisory Skills

The aim of this course is to assist candidates in developing their supervisory skills. Attendees of this course will be qualified and be in charge of the field work for an audit, business services or other assignments, reporting directly to a Partner or Manager. They will also be the key liaison representative of the firm with the client. They will generally be at Supervisor level.

Course Outline & Structure:

• Team Dynamics – REACH Personality profiling, team leading, communication, motivation, reward and recognition, ownership and commitment, involvement
• Problem-solving techniques – brainstorming, mind-mapping, now-where-how
• Client & People development techniques – understanding client needs, relationship building, being a facilitator rather than an expert
• Appraisals, coaching and mentoring – how to be effective

Assessment:

The course is conducted by a course leader who co-ordinates all sessions, both presenting and facilitating modules, which are presented by specialist external presenters.  This is to facilitate maximum benefit of continuity, to promote exchange of ideas, and maximise the benefit each attendee gains from the course.

No formal assessment is prepared for each participant. We consider that this enables participants to be more open in their discussions, in a ‘safe’ environment.

The performance of each attendee is monitored by the course leader. However, where significant issues are noted, participants are advised and in extreme cases this is fed back to their firm, to address any issues.