Total Quality Management

About the CPD course. Total quality management (TQM) describes a management approach to long-term success through customer satisfaction.

In a TQM effort; all members of an organization participate in improving processes; products; services; and the culture in which they work. Major ingredients of TQM are: Primary elements of TQM; Benefits of TQM; Implementing TQM; History and evolution of TQM; Deming’s 14 Points for TQM.

How to become CPD certified

• CPD certification is suitable for all organisations ranging from small consultancy firms to large training providers, multi-national corporations, conference & events organisers, universities, further education colleges, local authorities, councils and Government departments.
• Organisations that are looking to become CPD certified are able to display their commitment to Continuing Professional Development through membership with The CPD Certification Service. Tens of thousands of training courses, events, e-learning programs, conferences, workshops and seminars have been formally CPD certified by us, adding significant value every year for both professional audiences and training providers alike.