This programme will present participants the opportunity of understanding the requirements of tqm and its key values together with the appropriate application of tools and techniques on changing employee mindsets, communication renewal, process improvement, strategic planning, continuous business an
This programme will present participants the opportunity of understanding the requirements of tqm and its key values together with the appropriate application of tools and techniques on changing employee mindsets, communication renewal, process improvement, strategic planning, continuous business and functional assessments, objective/target setting and accomplishment.
Total Quality Management is a management approach that originated in the 1950’s and has steadily become more popular since the early 1980’s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations.
As the pace of change accelerates, it becomes more difficult to maintain stable relationships with suppliers, customers, brokers, distributors, and even your own company personnel. “Putting out fires” and reacting to new emergencies is unfortunately the norm for many large and small companies caught in the whirlpool of technological change.
Are competitors stealing your best customers while you are out looking for more? Commitment to quality and customer satisfaction programs is essential for a small business to compete against both smaller and larger competitors. Think about “post-sale” customer satisfaction (or managing customer “dissatisfaction”) programs as a way to reinforce customers’ buying preferences for your products and services for their current and future purchases!
Since 1999, INSOL Consultancy Sdn Bhd is a regional centre for People, Process and Business Development through our learning, professional certification and consulting services. We have close to two decades of Bespoke Learning and Consultancy expertise in the ASEAN Region. In addition we have extensive collaborative partnerships with the following globally renowned Professional Certification organizations.
Our Learning Facilitators are highly qualified with across the board industry experience ranging amongst them, in the Medical, Electronics, Manufacturing, Oil & Gas and Construction. These expert resources within INSOL Consultancy are accredited with internationally recognized professional certifications.
Our Vision
Our Mission:
Quality Policy:
A ISO 9001:2015 course is offered by FH Training & Consultancy Sdn. Bhd. FH Training & Consultancy Sdn. Bhd. is the leading one-stop center for people-based development.
This training course is in partnership with Universiti Kebangsaan Malaysia. In the quest for organizational excellence, Total Quality Management (TQM) philosophy has been a popular topic since the 1980s.
We can help you deliver a step change in business performance. There's no certification to prepare for, or necessarily for the requirements of any particular standard. Nor will bsi be required to come and audit you.
 This certification will demonstrate that you possess the necessary expertise to effectively support an organization in implementing and maintaining the best quality processes.
lity Management System is offered by Impact Industry Training Plt. We work closely with our clientele even after sales on designing workshop/consultation/business coaching that able to drive the result that our clientele desired. However, all this can only be achieved with the follow up action by h...
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