Workplace Diversity Training Course

This workplace diversity training course is a method to teach employees best practices when interacting with individuals with diverse backgrounds. This course can educate employees on how to break the barriers (ethnic, social, political differences, etc. ) of employees, so that they can work jointly and productively as a team. These fun, high-energy training courses are available in kuala lumpur and Malaysia.

If you want to educate your employees on how to deal with diversity in the workplace, have them enroll in the Workplace Diversity training course in PD Training.

This Workplace Diversity training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Your Learning Outcomes

• Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
• Gain effective strategies for removing barriers to diversity in the workplace
• Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
• Learn the importance of non-verbal communication, both one's own and that of others
• Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
• Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organization
• Gain a professional approach to record, analyze and resolve situations involving diversity
• Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating 

As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasingly important.

Course Outline for Workplace Diversity Training

• See the Live Online tab for the course outline for the live online course

Topic 1

• Getting Started
• Workshop Objectives

Topic 2

• Understanding Diversity
• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Topic 3

• Understanding Stereotypes
• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding what this Means

Topic 4

• Breaking Down the Barriers
• Changing your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Topic 5

• Verbal Communication Skills
• Listening and Hearing: They aren't the same thing
• Asking Questions
• Communicating with Power

Topic 6

• Non-Verbal Communication Skills
• Body Language
• The Signals you Send to Others
• It's not WHAT you say, It's HOW you say it

Topic 7

• Being Proactive
• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Topic 8

• Coping with Discrimination
• Identifying if you have been Discriminated against
• Methods of Reprisal
• Choosing a Course of Action

Topic 9

• Dealing with Diversity Complaints as a Person
• What to do if you're Involved in a Complaint
• Understanding your Role
• Creating a Support System

Topic 10

• Dealing with Diversity Complaints as a Manager
• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Topic 11

• Dealing with Diversity Complaints as an Organisation
• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Topic 12

• Wrapping Up
• Words from the Wise
• Action Plans and Evaluations

In-House Training - We’ll focus on what matters most to you and tailor to your context

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.