Saint Joseph First Aid & CPR

Saint Joseph First Aid & CPR (Hereafter called organization) will be honoured refunds, cancellations, and re-bookings if at least 72 hours notice is provided. A $30 administration fee applies.

The administration fee is needed to re-advertise the seat as vacant, which costs the organization money.Refunds, cancellations, and re-bookings will not be honoured if the participant has already cancelled or postponed a class for whatever reason.

Re-bookings, cancellations, and refund requests due to failure to do the blended online learning component at the very last minute is not acceptable reason to rebook, cancel, or refund your course, and a rebooking fee for a total of 60% of the course fee shall apply.

The blended online component must be done before the course date. It is suggested you complete the online portion one day before the course to ensure sufficient time to complete the blended online component and to ensure technical support should it arise.

 The organization does not provide technical support after hours on the eve of a class, and the participant is ultimately responsible for completing the blended online component before the class.

For example: Janet registered for standard first aid and CPR level C on December 12 for class on December 15 at 9:00 am. She does not start the online component until 11:00 pm on December 14. 

She realizes there is an issue logging in and contacting the organization, only to get the voicemail, which is not read until the next business day. Janet is denied entry at the door due to no blended portion done. 

Ultimately, Janet needs to rebook the class and pay another 60% base fare fee. It would be unfair to expect the organization to answer calls and emails at 11:00 pm because everyone is off duty.