English for the Workplace: Master Professional Communication

What You'll Learn

• Confidently discuss your work—talk about what you do, your likes/dislikes, and career goals.


• Improve customer communication—handle phone calls professionally and resolve issues effectively.


• Master job applications—write strong CVs, cover letters, and perform well in interviews.


• Develop workplace communication skills—engage in small talk, express opinions, and disagree politely.


• Learn key business vocabulary—understand and use essential phrases, idioms, and expressions in professional settings.


• Boost your confidence in meetings—speak naturally and fluently in discussions with colleagues and clients.


• Understand the importance of workplace behavior—develop a strong professional mindset, motivation, and creative thinking skills.

Requirements

• Intermediate-level English proficiency.


• A willingness to watch short, engaging video lessons.


• Commitment to actively participate and apply what you learn.

Description

Do you need to use English at work but struggle with confidence? Are job interviews, meetings, and customer conversations making you anxious? This course will help you communicate effectively in a professional setting, whether you are looking for a new job, a promotion, or simply want to improve your workplace communication.

This course is taught by experienced Business English instructor Mike, who has helped thousands of students master professional communication. You will learn essential skills such as handling workplace conversations, responding to customer inquiries, and making a great impression in interviews.

Course Structure:

• Section 1: Discussing your work, career aspirations, and key skills (hard vs. soft skills).


• Section 2: Effective workplace communication—how to express opinions, present ideas, and engage in small talk.


• Section 3: Customer service skills—examples of good and bad service, plus strategies for handling customer concerns.


• Section 4: Workplace behaviors—mindset, motivation, and how to enjoy your work more.

Interactive Learning: This course includes role-plays, real-world examples, quizzes, and assignments to make learning engaging and practical.

Who This Course Is For

• Non-native English speakers working in professional environments.


• Native and non-native employees applying for new positions or promotions.


• Managers who need to communicate effectively with teams and clients.


• Anyone who interacts with customers in English and wants to improve communication skills.

Ready to advance your Business English skills? Enroll now and start improving your professional communication today!