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English for the Workplace: Master Professional Communication
Comprehensive Business English course covering professional communication, job interviews, meetings, and customer service.
4.5
45 Ratings
1,010 Enrolled
Created By Michael Dewar
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Course speifications
1.5 Hours
33 Files
Lifetime/ Unlimited
Certificate of completion
Created on Dec.5.2024
10 downloadable resources
Last Updated 12.Apr.2025
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30 days money back gurantee
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Course description
What You'll Learn
- Confidently discuss your work—talk about what you do, your likes/dislikes, and career goals.
- Improve customer communication—handle phone calls professionally and resolve issues effectively.
- Master job applications—write strong CVs, cover letters, and perform well in interviews.
- Develop workplace communication skills—engage in small talk, express opinions, and disagree politely.
- Learn key business vocabulary—understand and use essential phrases, idioms, and expressions in professional settings.
- Boost your confidence in meetings—speak naturally and fluently in discussions with colleagues and clients.
- Understand the importance of workplace behavior—develop a strong professional mindset, motivation, and creative thinking skills.
Requirements
- Intermediate-level English proficiency.
- A willingness to watch short, engaging video lessons.
- Commitment to actively participate and apply what you learn.
Description
Do you need to use English at work but struggle with confidence? Are job interviews, meetings, and customer conversations making you anxious? This course will help you communicate effectively in a professional setting, whether you are looking for a new job, a promotion, or simply want to improve your workplace communication.
This course is taught by experienced Business English instructor Mike, who has helped thousands of students master professional communication. You will learn essential skills such as handling workplace conversations, responding to customer inquiries, and making a great impression in interviews.
Course Structure:
- Section 1: Discussing your work, career aspirations, and key skills (hard vs. soft skills).
- Section 2: Effective workplace communication—how to express opinions, present ideas, and engage in small talk.
- Section 3: Customer service skills—examples of good and bad service, plus strategies for handling customer concerns.
- Section 4: Workplace behaviors—mindset, motivation, and how to enjoy your work more.
Interactive Learning: This course includes role-plays, real-world examples, quizzes, and assignments to make learning engaging and practical.
Who This Course Is For
- Non-native English speakers working in professional environments.
- Native and non-native employees applying for new positions or promotions.
- Managers who need to communicate effectively with teams and clients.
- Anyone who interacts with customers in English and wants to improve communication skills.
Ready to advance your Business English skills? Enroll now and start improving your professional communication today!
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Course content web
6 sections | 45 lectures | 2:29 total length
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all sections
1. Working life
9 Lectures
1. Introduction.mov
68.29 MB
2. Describing your work.mov
228.44 MB
3. Practice Listening Task.mov
151.53 MB
4. Positives and Negatives.mov
226.77 MB
5. Practice Assignment.mov
53.35 MB
6. Likes, Dislikes and Preferences at work.mov
347.14 MB
7. Listening Activity.mov
309.80 MB
8. What skills do you have?.mov
234.96 MB
9. Skills Assignment.mov
83.94 MB
2. Applying for a job
11 Lectures
1. Introduction.mov
127.68 MB
2. Job Advert.mov
87.14 MB
3. Listening Assignment.mov
122.57 MB
4. Owain's CV.mov
70.77 MB
5. Owain's CV Feedback.mov
247.93 MB
6. Assignment.mov
100.20 MB
7. Covering Letter.mov
62.86 MB
8. Interviews - Introduction.mov
82.18 MB
9. Things you SHOULD do at interview.mov
1158.64 MB
10. Things you should NOT do at Interview.mov
509.90 MB
11. Salary Negotiation.mov
872.82 MB
3. Communication skills at work
12 Lectures
1. Introduction.mov
109.98 MB
2. Questions, Questions, Questions.mov
577.98 MB
3. Listening Skills.mov
650.57 MB
4. Non verbal communication.mov
502.23 MB
5. Describing systems.mov
216.81 MB
6. What makes a good meeting.mov
261.43 MB
7. Hosting meetings.mov
56.55 MB
8. Attending a meeting.mov
275.61 MB
9. Disagreeing politely.mov
510.10 MB
10 How to interrupt politely.mov
77.62 MB
11. Assignment.mov
20.61 MB
12. Summary of Chapter 2.mov
127.13 MB
4. Customer Service
7 Lectures
1. Intro - Customer Service training.mov
219.74 MB
2. Example of GOOD & BAD Customer service.mov
130.30 MB
3. Breakdown of conversations.mov
161.18 MB
4. How to defuse an angry customer.mov
560.40 MB
5. Listening Activity.mov
97.44 MB
6. Listening Activity answers.mov
77.24 MB
7. 5 principles of customer service.mov
581.43 MB
5. Behaviours at work
5 Lectures
1. Motivation at work - Intro.mov
87.25 MB
2. Mindset.mov
393.64 MB
3. Employers and Mindset.mov
228.76 MB
4. Motivation.mov
845.46 MB
5. Creative Thinking.mov
781.62 MB
6. Thank you
1 Lectures
1. Thank you.mov
98.76 MB
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