7 Qc Tools with Root Cause Analysis (Rca)

Objective Provide participants with understanding to,

• Develop conceptual thinking skills for planning and implementing quality improvement
• Develop analytical thinking skills for systematic quality problem solving
• Present quality problem analysis in a structured format
• Use the 7 QC Tools, 5W, 1H and Brainstorming techniques in the process of problem solving

Methodology

• Mixed mode format of lecture and discussion
• Trainer led presentations
• Group exercises
• Practical workshop - Live Gemba Gembutsu to find root cause where permitted by the management
• Language of delivery can be in English or Bahasa Malaysia

Course Content

• Introduction
• Tool No. 1: Check Sheet – Baseline Data Collection For Theme Selection and Evaluation
• Tool No. 2: Charts and Graphs – Target Setting and Trend Analysis
• Tool No. 3: Pareto Analysis – Analysis of Current Condition & Prioritization of Problem
• Tool No. 4: Fishbone Diagram – Analysis of Root Cause of Problem
• Tool No. 5: Histogram Diagram – Analysis of Frequency of Occurrence and Distribution or Spread of A Characteristic
• Tool No. 6: Stratification – Differentiate Data Or Information
• Tool No. 7: Scatter Diagram – Analysis of Correlation of Cause & Effect
• Writing A Good Corrective Action Report
• Discussion and Closing