1. Malaysia
  2. Professional
  3. Business Management
  4. Quality Management
  5. Root Cause

7 Qc Tools with Root Cause Analysis (Rca)

by Mef Academy Claim Listing

Objective Provide participants with understanding to, Develop conceptual thinking skills for planning and implementing quality improvement Develop analytical thinking skills for systematic quality problem solving Present quality problem analysis in a structured format Use the 7 QC Tools, 5W, 1H and

RM1700

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img Duration

2 Days

Course Details

Objective Provide participants with understanding to,

  • Develop conceptual thinking skills for planning and implementing quality improvement
  • Develop analytical thinking skills for systematic quality problem solving
  • Present quality problem analysis in a structured format
  • Use the 7 QC Tools, 5W, 1H and Brainstorming techniques in the process of problem solving

Methodology

  • Mixed mode format of lecture and discussion
  • Trainer led presentations
  • Group exercises
  • Practical workshop - Live Gemba Gembutsu to find root cause where permitted by the management
  • Language of delivery can be in English or Bahasa Malaysia

Course Content

  • Introduction
  • Tool No. 1: Check Sheet – Baseline Data Collection For Theme Selection and Evaluation
  • Tool No. 2: Charts and Graphs – Target Setting and Trend Analysis
  • Tool No. 3: Pareto Analysis – Analysis of Current Condition & Prioritization of Problem
  • Tool No. 4: Fishbone Diagram – Analysis of Root Cause of Problem
  • Tool No. 5: Histogram Diagram – Analysis of Frequency of Occurrence and Distribution or Spread of A Characteristic
  • Tool No. 6: Stratification – Differentiate Data Or Information
  • Tool No. 7: Scatter Diagram – Analysis of Correlation of Cause & Effect
  • Writing A Good Corrective Action Report
  • Discussion and Closing

The Mef Academy brings into reality the Malaysian Employers Federation’s (MEF) vision of being the pioneer institution to merge the tripartite requirements of the employer/employment market, the education industry as well as the individual/human resource development needs.

Mef Academy proudly presents a comprehensive range of corporate training programs for MEF members, non-members and the general public. All programs are offered as public programs and customised in-house programs.

MEF Academy has also developed industry focused Executive courses, including Executive Degree & Masters, Certificate & Diploma courses and continuous professional education to provide opportunity for working personnel to obtain academic and professional qualifications.

MEF Academy is registered with the Pembangunan Sumber Manusia Berhad (PSMB) as the Training Provider. Most of our training courses have been granted the Approved Training Programme (ATP) status under the Human Resources Development Act 1992.

Vision

  • "To be the leading edge of business and management training and education, that meets the requirements of the industry."

Mission

  • "By developing and delivering leading edge business and management training & education, recognised by the industry."
View Detailed Profile

  • Petaling Jaya Branch

    3A06-3A07, Block A, Phileo Damansara II, No. 15 Jalan 16/11, Seksyen 16, 46350, Petaling Jaya
  • Teacher's Name
  • Ng Chuk
  • Teacher's Experience
  • Mr. Ng is the principal consultant for Total Quality Management (TQM), Quality Management System, Quality & Productivity Improvement, and Operation Management programmes, Mr. CP Ng, his involvement in Quality Management began in 1981 when he was with Matsushita Electric Company (Melcom) responsible for Quality Control. In between tours of duty, he was responsible for leading the Pioneer Quality Control Circle (QCC) of Melcom during the “Look East Policy”. After leaving Melcom, he was an NDT engineer with Oilfield Inspection Services, UK (OIS). Leaving OIS for Hitachi Consumer Products (M) Sdn Bhd., he served in several capacities as Quality Assurance, Production and Sales Manager. CP Ng was responsible for setting up the ISO 9001 Quality Management System and ISO 14001 Environmental Management System and was also responsible for OHSAS Safety & Health programmes and was an internal Occupational Safety & Health auditor for his previous companies prior to becoming a full-time consultant. He has guided Hitachi’s SGA group Master Q to become the national champion of the NPC QCC convention in 1995. Master Q was selected to represent Malaysia in the ICQCC 1996. . He has also guided Denso (M) Sdn. Bhd’s QCC team “MF Brothers” to achieved “3 Stars Gold Award” in the national NPC ICC convention in 2004. MF Brothers is selected to represent Malaysia in the ICQCC 2005 in Korea. CP Ng has lectured at Stamford College and is currently a regular lecturer for Newport University (KL) and Irish International University accredited TQM Program. He has written articles for Society of Environmental Auditors Malaysia (SEAM) bulletin on subjects pertaining to Quality Management System. CP Ng received his tertiary education majoring in electromechanical engineering. He also has a BA from Canadian Chartered Institute of Business Administration. He then obtained his Post Graduate Diploma in TQM (NU of Hong Kong) and MBA in TQM (Newport University, USA). Among the clients that has consulted to and trained by CP Ng are Spectralink Auto Relays, Matsushita Precision Capacitors, Direct Access Division of Southern Bank Bhd, Lembaga Hasil Dalam Negeri (Sibu, Kuching & KL), Ceramica Indah Sdn Bhd (Kuching), See Sen Chemical Berhad, T & D Traffic Consultant Sdn Bhd, Asian NDK Crystal, Joubert S.A., MAC Technology, Denso (M), Sime Rengo Packaging, Matsushita HRDC, Ikutmaju Sdn Bhd (Tawau), Perbadanan Pembangunan Perumahan (Kuching), Kendek Industry Sdn Bhd, TRW Automotives, Mayduct Technology, Samling Plywood (Miri) Sdn Bhd, Top Glove Sdn Bhd, Avago Technologies, Basf-Petronas, BASF Asia Pacific Servies, Terreal (Malaysia), LaFarge Cement, NSK Micro Precision, Marulee (Malaysia), Benkert (Malaysia), Fajar Cables, Hitachi Electronic Products, Nichicon (Malaysia), Ekowood International, Agilent Technologies, Escatech (M), Nippon Electric Glass, Lam Soon Edible Oil, IS Industries, Wellcall Hose, Nippon Hi-Pack, Shin-Etsu Polymer, CCM, Yik Soon (M), Harta Packaging, Itami Plastic Corporation, Berjaya Knitex, Leap Venture Sdn Bhd, Syarikat Metal Industries of Malaysia Sdn Bhd, Epson Precision (M) Sdn Bhd, Golden Evolution Sdn Bhd (Taiping), Nippon Wiper Blade Sdn Bhd, Takanichi SIM, Toyota Boshoku, Shin Yang Shipyard (Miri), Kamunting Textile Industries, ACE Extrusion, and others.
  • Gender
  • Male
  • Teacher's Nationality
  • N/A

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