On-site 5-Day Butler Training to Ultra-Luxury Game Lodges, Hotels, Resorts, & Luxury Villas
DurationThis is the best butler training course to unltra-luxury game/ safari lodges, hotels, resorts and luxury villas.
The butler service forms part of the most aspect of delivering personalized service to guests in some hospitality establishments.
Our 7 star butler service training provides an intensive and unique approach which seeks to equip your team of Butlers with the skills to provide 7 Star Service.
How Long is the 7 Star Butler Training?
Our 7 Star butler training takes 5 days and is delivered on-site/ in-house to ultra-luxury game lodges, resorts, hotels and luxury villas.
What Topics Does the 7 Star Butler Training Cover?
Our 7 star butler training covers the following topics:
The Duties and Responsibilities of a Hotel Butler
Guest Pre-arrival Preparation
Guest Arrival Procedure
Butler's Evening Service
Butler Service During Guest’s Stay
Butler’s Preparation Before Guest’s Check-Out
Hotel Facilities and Services
VIP Guests and Executive Areas
Table Service
Beverage Service
Wine Service
Butler's Housekeeping Duties
Guest Wardrobe Management
The Duties and Responsibilities of a Hotel Butler
Here are the duties and responsibilities of a Hotel butler:
Guest Pre-arrival Preparation:
The butler's guest pre-arrival preparation training includes the following:
Guest Arrival Procedure:
The butler's guest arrival procedure training includes the following:
Butler's Evening Service:
Our butler's evening service training includes the following:
Butler Service During Guest’s Stay:
Our butler service during guest's stay training includes the following:
Butler’s Preparation Before Guest’s Check-Out:
The butler's preparation for guest's check-out training includes the following:
VIP Guests and Executive Areas:
Our VIP guests and executive areas training includes the following:
Table Service:
Prep – mise-en-place
Service items and equipment
Table set up
Napkin folding
Silver service
A la carte service
Set menu service
Carrying trays
Carrying plates
Serving and arranging food
Use of service cutlery and equipment
Beverage Service:
Beverage knowledge
Glasses and their uses
In room bar set up
Restocking and checklist
Preparing garnishes
Stock rotation
Stock take
Glass storage
Environmental control
Serving drinks
Serving cocktails
Butler's Housekeeping Duties:
Turn down service & Romantic Room Set up
The art of towel folding
Bed turn-down and placing amenities
In-room bar set up
Tidiness and cleanliness of guest room
Cleaning the guest bathroom and shower
Replacing bathroom amenities
VIP Room procedure
Guest Wardrobe Management:
Hanging procedure
Laundry Service
Ironing and Pressing service
Polishing service
Packing and unpacking Procedures
Dealing with VIP Guests
Tidiness and cleanliness of guest areas
Butler service has become a signature for most luxury resorts, hotel brands, luxury villas and high end game lodges.
Butlers ensure your guests’ memorable stay and are trained to always exceed the guest's expectations. Butlers are trained to take gentle care of all their guests from arrival until departure without imposing themselves on the guest.
Here are the components of 7 Stars of Service:
Exceptional attention to detail
Excellent skills in anticipating guests’ needs
Attentive interaction to fulfill guests’ special requests
Achieve a seamless and distinctive level of service
Unparalleled service, transcending the expectation of guests
Indulging guests with thoughtful and unexpected touches of luxury
Creating a memorable experience through personalized service
Whether you would like us to train your existing butlers on 7 Star Service or you would like us to help you set up the Butler Service Department, we would like to partner with you to provide butler service training that will make you proud.
We offer our 7 Star Butler Training in all provinces of South Africa and well as other countries.
Sam Hospitrain (Pty)ltd t/a Sam Hospitality Training Academy is a well-established and well-known hospitality training provider which delivers high quality on-site training to to high end Game Lodges, Resorts, Hotels, Luxury Villas, Guest Houses and Restaurants in South Africa and other countries.
Operating since 2011 in South Africa, we are dedicated to providing personal, professional and quality training and support to every level of the front of house in the hospitality sector.
Over the years, we have gained extensive experience having had trained top hospitality establishments in South Africa and neighbouring countries, from 5 star private game lodges to top resorts, hotels, exclusive guest houses and boutique hotels and luxury villas.
We offer the following training: game lodge butler training, housekeeping training, waiter training, front office training, customer service course, guest house management courses and many other short courses in the hospitality industry.
Our offer on-site training to hospitality establishments in all provinces of South Africa and other countries. We also offer a wide range of distance learning courses.
In Which Countries Do We Deliver Our On-site Training:
Our unique on site training is delivered to any hospitality establishment across Africa including South Africa, Lesotho, eSwatini, Namibia, Botswana, Mozambique, Zimbabwe, Zambia, Malawi, Kenya, Tanzania, Rwanda, Ghana, UAE, Qatar, Maldives, and the Middle East. Our experience in working with top hospitality establishments has helped us become Africa's leading hospitality training provider.
What Makes Us Unique And Different From Other Training Providers?
At Sam Hospitality, we understand that each hotel, game lodge, resort, villa or guest house is unique. We discuss with each company management to identify your training needs that will best achieve each company’s objectives.
We incorporate our training with your existing standard operating procedures (SOPs), thus giving your staff training that is specific to their organization, using the language that they understand. This is what makes us unique and what makes many establishments enjoy working with us.
There are 100’s of providers, consultants and operators that come with the same “standard” rigid formulas for management, standardized packages and expensive but unnecessary organizational structures. We offer you tailored solutions and what we think you need and not the one-size-fits-all approach.
On site/ In-house Hospitality Training:
We will deliver training on site, at your designated venue, at an agreed time frames. Customized training material is developed to the client’s specifications and needs.
All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment. We tailor programs to suit your specific course and within time frames chosen by you.
The beauty about onsite training is that you do not have to worry about travel and accommodation expenses for your staff. We come to you and you only accommodate us for the duration of the training.
Distance Learning Courses:
Are you looking at booking your staff any our distance learning courses? We offer good discounts to hotels that enroll 10 or more staff. Staff can continue training while working.
Our distance learning allows for staff to do training during their spare time, at their own space and submit assignments whenever they are ready. Our online hospitality training courses are suitable for both hospitality establishments and individuals wanting to build a career in the hospitality industry.
We believe that there is a strong need for on-going training for hospitality staff to keep up with the ever-growing demand. Most establishments believe that staff need just a once-off training then they will manage.
We believe that training every 6 months will keep staff well informed and motivated to produce more than 5 star service. Our hotel training courses will ensure that either staff of people who want to get into the hospitality industry, offer the best possible service.
We walk the journey with you and work hand-in-hand to identify current training needs and deliver the same. As a resort, hotel, lodge or villa, you need to set a budget for staff training and development, not only because there's high staff turnover in the hospitality field, but because research has shown that hospitality establishments that invest in staff training have high staff retention.
5 Star Hospitality Training
We will all agree that maintaining 5-star hospitality standards is challenging and may be very difficult without constant monitoring of staff.
We, therefore, recommend that staff training happens every 6 - 12 months to keep the momentum and keep staff monitored and informed of the ever-evolving hospitality trends.
Let us take care of the training and development of your team while you focus on the bigger things.
For those who are interested in the Food and Beverage service industry, you gain a working knowledge of table and beverage service, how these service skills contribute to the customer experience and how to maintain hygiene standards across different operational areas.
National Certificate: Food and Beverage Level 4 is offered By Soweto Chef's Academy (PTY) Ltd
It forms a critical part of understanding the business environment as a chef, and the integration of the front of house and kitchen teams, as well as the role of the customer in the success of the food business.
This programme aims to equip students with the necessary skills and knowledge to persue careers in the restaurant and Food & Beverage field.
The requirements for certification may vary depending on the course. The Skills programmes are designed to provide a broad introduction to essential practical skills for those undergoing training or employed in these areas of work.
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