A-Z of Credit Control

Maximize profitability and control risk in your organization's credit management with A-Z of Credit Control. This 5-day course covers all essential aspects of credit control, including contract understanding, legal frameworks, collection methods, and communication with debtors. 

You will learn how to effectively handle the collections cycle, choose the right collection methods, and use the appropriate language while speaking to debtors, including legal language for tougher situations. Sign up now and gain confidence in managing your credit control process.

Objective:

• Understanding of the significance of efficient credit management
• Awareness of your ability to boost your organization's profitability and risk management
• Knowledge of the fundamental elements of a contract
• Understanding of the legal framework related to credit control
• Mastery of the various components of the collections cycle
• Ability to employ the best strategies to collect debts through a combination of methods
• Improved communication skills when speaking to debtors over the phone
• Understanding of when and how to adopt a tougher approach with debtors, including the use of legal language
• Greater confidence in managing your ledger and debt collection
• Enhanced ability to run your credit control process effectively.

• Day 1:
• Introduction to credit management and its significance
• Overview of the impact of credit management on profitability and risk control
• Discussion on the fundamentals of a contract
• Day 2:
• Overview of the legal framework relevant to credit control
• Understanding the various aspects of the collections cycle
• Introduction to techniques and methods for collecting cash
• Day 3:
• Focus on effective communication with debtors over the phone
• Discussion on when and how to get tough with debtors, including the use of legal language
• Practice session on telephone communication techniques
• Day 4:
• Overview of the best strategies to collect debts through a combination of methods
• Review of ledger management and debt collection techniques
• Group discussion and practice on the use of strategies and techniques
• Day 5:
• Review of the key concepts and skills learned throughout the course
• Reflection on individual and organizational goals for credit control
• Discussion on how to manage credit control processes effectively