Incident investigation is a process to determine the cause or causes of an incident or series of incidents so as to prevent further incidents of a similar kind by using proper root cause analysis. It is also known as incident analysis.

The required skill in conducting effective incident investigation improves with experience. A good basic approach is to find out what caused the incident and what can be done to prevent or minimise the chances of a similar incident occurring in future.

Incident Investigation

• Detailed site visit
• Determination of incident investigation & analysis method
• An appropriate method in isolation or combination will be selected from Loss Causation Model (LCM) and Fish Bone Diagram
• Incident investigation and analysis by Consultivo team members along with the core team of the client
• Video photography of the investigation process
• Identification of immediate, short term, medium term & long term action plans
• Preparation of the draft presentation by Consultivo team with the help of JST management and core team
• Alignment of the presentation with video film and animation
• Submission of detailed report