This course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication.
DurationThis course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication.
Participants will learn how to identify their customers’ needs and create value-added partnerships that strengthen relationships and drive growth. Along the way, participants will develop the ability to anticipate customer expectations and build trust with accounts.
By the end of this course, participants will have acquired the skills to confidently handle their accounts and confidently navigate any situation.
Key Course Content:
Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia.
Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.
Accounting Courses are offered by Golden Education.
The IPA is committed to providing members with education pathways and continuing professional development that makes a meaningful difference to their careers, as well as to outcomes for clients in the small business arena.
This enables the students to develop the skills and knowledge that will help them take advantage of excellent job opportunities in Australia and succeed in their chosen careers.
The FNS30317 Certificate III in Accounts Administration qualification reflects the job roles of employees with functions that could include financial data entry, processing accounts and payrolls, providing customer service in financial transactions, and producing financial reports.
If you want to build your knowledge of accounting techniques, then FNS50217 Diploma of Accounting is the course you should choose.
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