This course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication.
DurationThis course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication.
Participants will learn how to identify their customers’ needs and create value-added partnerships that strengthen relationships and drive growth. Along the way, participants will develop the ability to anticipate customer expectations and build trust with accounts.
By the end of this course, participants will have acquired the skills to confidently handle their accounts and confidently navigate any situation.
Key Course Content:
Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia.
Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.
Accounting based financial reports are an invaluable tool for the analysis and management of business operations. These are more than just summary statistics. Financial statements provide the tools for business analysis and performance evaluation.
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The Certificate III in Accounts Administration Course FNS30317 is the perfect preparation for anyone seeking a career in accounts administration or entry-level bookkeeping function within your organisation. This qualification consists of 11 units with 7 core units and 4 electives.
If you have a head for numbers and your eye on the financial industry, Melbourne Polytechnic’s Diploma of Accounting FNS50217 will prepare you for employment in the industry within six months, as a qualified assistant accountant.
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