This course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication.
DurationThis course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication.
Participants will learn how to identify their customers’ needs and create value-added partnerships that strengthen relationships and drive growth. Along the way, participants will develop the ability to anticipate customer expectations and build trust with accounts.
By the end of this course, participants will have acquired the skills to confidently handle their accounts and confidently navigate any situation.
Key Course Content:
Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia.
Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.
The accounting services industry has grown over the past five years creating employment opportunities for people with the right skills and qualifications across a wide range of businesses.
This qualification is best suited for individuals who already have intermediate knowledge of accounting practices as well as some experience in the accounting field. This course will apply more complex and rigorous theoretical and technical skills. They will learn about sustainability preparation i...
Prepare to enhance your career by obtaining professional accounting job roles in the financial services and other industries.
This course is structured to enable you to complete financial accounting tasks with reference to the professional, legislative and theoretical framework of accounting.
This course includes set up, conversion, payroll, advanced procedures and day-to-day operations and is suitable for anyone requiring working knowledge of Xero operations.
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