Achieving Excellence In Customer Service

by Iconic Training Solutions Claim Listing

''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.

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img Duration

2 Days

Course Details

''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang-

Excellence in an organization is usually measured by one thing - customer service. At the age of technological advances and globalization, customer service is of the essence that shapes the image of an organization.

In this workshop, participants will go through a journey that will shape them in becoming an excellence employee in servicing their client. Mixing in fun and activities, participants will discover and practice all the tools that suit them in customer services' industry.

 

Learning Outcomes / Benefits?:

After completing the training, you should be able to:

  • Knowing the history of Customer Service
  • Learning the excellence way on servicing client through phone's etiquette
  • Understand and know how to handle a difficult customer in the right way
  • Learning how to communicate effectively with client (internal and external)
  • Basic necessities on self-grooming
  • Shah Alam Branch

    S1-30-12, D'sara Sentral, Jalan Welfare, Sungai Buloh, 40160, Shah Alam

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