This course is based on the Connected training course. Originally designed for healthcare practitioners working with people with cancer, this course suits all healthcare professionals dealing with challenging communication situations.
DurationWhat is ACST and who is it for?
This course is based on the Connected training course. Originally designed for healthcare practitioners working with people with cancer, this course suits all healthcare professionals dealing with challenging communication situations.
This two-day course allows participants to practise their communication skills in a safe and supportive environment and receive feedback on how they could adapt their communication in future. The course has been internationally audited and is one of the few communications courses with clear evidence of changing practice over time.
Using a blended learning approach, the focus is on identifying complex communication issues, handling anger and distress, exploring the impact on people and their families, reflecting on their communication skills and developing these in a safe and supportive environment.
Through discussions, exercises, and the use of roleplay with experienced actors, this course allows delegates to develop, practice, and consolidate their clinical communication skills.
Key topics
Update and refresh evidence-based skills and principles for effective communication
Discuss challenges such as breaking bad news, advance care planning, handling anger or distress, difficult conversations with colleagues
Practice essential skills and principles, receive constructive feedback, and test out alternative strategies
Take away communication strategies that can be transferred to any interpersonal or professional context
This course is suitable for senior health and social care professionals – (Band 6 NHS Equivalent or above)
What we do
Pilgrims helps people facing a terminal diagnosis, and their families, to live well in every moment.
Our work began 35 years ago, with the vision of one village nurse – now our President Ann Robertson. Ann wanted to make a difference for the people in her community facing terminal illness.
Thanks to her devotion, and the help of countless others, today we have over 200 Pilgrims nurses and therapists. Together they support thousands of people in east Kent each year.
At Pilgrims Hospices, we have a simple vision:
“Of a community where people with a life limiting illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life.”
Our mission
To make a difference in the lives of individuals in east Kent who are facing the last year of life
Our care
Provide open, compassionate care and expertise for patients and their families; both in the community and in our in-patient units. We will continue this support for families through their bereavement.
Our patients
Advise, educate and enable patients and their families so they can make informed choices and participate in planning their own care.
Our network
Form strategic partnerships throughout our community; sharing our research, knowledge and expertise to enable others to play their part in supporting families where and when they need it.
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You can retake this assessment three times. If, after the third time, you have not passed the assignment, we will be unable to issue you with a certificate of completion.
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